(USA) Senior Manager, Revenue Operations Scaled Services, Enablement and Support

Walmart Inc.; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

Live Better U education program

Job summary

Walmart Inc. in Bentonville, AR is seeking a Senior Manager, Revenue Operations Scaled Services, Enablement and Support to lead end-to-end client onboarding and activation.

You will orchestrate cross-functional teams to establish readiness, SLAs, and scalable processes that drive measurable outcomes. The role requires strong change-management, analytical capabilities, and the ability to influence senior stakeholders across a complex matrix organization.

Qualifications

• Demonstrated ability to design and improve end-to-end business processes.
• Strong program and change-management skills to manage multiple interdependent initiatives.
• Experience working across business and technical teams to translate operational requirements into scalable system solutions.
• Strong analytical capability using metrics to identify root causes and drive decisions.
• Ability to influence senior stakeholders and drive outcomes without direct authority.

Responsibilities

• Own the end-to-end design of the client onboarding and transition journey, from commercial close through operational activation.
• Establish clear stages, milestones, readiness criteria, SLAs, ownership, and escalation paths.
• Define standard pathways and exception processes across client, product, and market scenarios.
• Analyze onboarding cycle time, wait states, manual touches, exception rates, and rework.
• Build and maintain a prioritized improvement roadmap based on impact, CX, scale, and operational effort.
• Translate client transition needs into clear business requirements for Salesforce, ServiceNow, and other tools.
• Build scalable approaches across current and future markets or banners.

Skills

End-to-end processes

Program & change management

Cross-functional collaboration

Analytical skills

Influence senior stakeholders

Complex matrix org

Executive communications

CRM/workflow/automation

Tools

CRM systems

Workflow automation

Enterprise systems

Job description

(USA) Senior Manager, Revenue Operations Scaled Services, Enablement and Support

Bentonville, AR

(USA) Senior Manager, Revenue Operations Scaled Services, Enablement and Support

1601 Se 10th St
Bentonville, AR 72716-0000

R-2665999

$90,000 - $180,000/yr

Regular/ Permanent

Position Summary...

What you'll do...

Role summary:
AsSeniorManager,CommercialOperations,youwillleadthedesign,orchestration,andcontinuousimprovementoftheend-to-endclienttransitionfromcommercialcommitmentthroughactivation.Thisrolewilltransformonboardingfromalargelycoordinatedseriesoftasksandhandoffsintoascalable,measurable,andincreasinglyautomatedoperatingcapability.Youwillpartneracrossteamstoestablishclearpathways,readinesscriteria,ownership,workflows,andperformancemeasuresforclienttransitions.Theidealcandidatecombinessystemsthinking,operationalexcellence,strongcross-functionalinfluence,andcustomerorientation.Thisleadermustbeabletosolveimmediateexecutionchallengeswhilealsoidentifyingthestructuralchangesrequiredtosupportsignificantlygreaterscale.

About the team:
The Walmart Data Ventures team harnesses first-party data to create B2B products that enable merchants and suppliers to make informed, customer-focused decisions. Within this team, the Revenue Operations group drives predictable and scalable revenue growth by supporting the Commercial team’s objectives. This team emphasizes operational excellence, stakeholder engagement, and process improvement to optimize business performance. Members collaborate across functions to implement strategies that enhance efficiency and revenue outcomes. The team values strong business and financial acumen to deliver measurable impact and continuously improve revenue operations in a dynamic environment.

What you'll do:

• Owntheend-to-enddesignoftheclientonboardingandtransitionjourney,fromcommercialclosethroughoperationalactivation.
• Establishclearstages,milestones,readinesscriteria,SLAs,ownership,escalationpaths.
• Definestandardpathwaysandexceptionprocessesacrossdifferentclient,product,andmarketscenarios.
• Analyzeonboardingcycletime,waitstates,manualtouches,exceptionrates,rework,andothersourcesoffriction.
• Buildandmaintainaprioritizedimprovementroadmapbasedonbusinessimpact,customerexperience,scale,andoperationaleffort.
• TranslateclienttransitionneedsintoclearbusinessrequirementsforSalesforce,ServiceNow,commercialtools,productworkflows.
• Buildapproachesthatcanscaleacrosscurrentandfuturemarketsorbanners.

What you'll bring:

• Demonstratedexperiencedesigningandimprovingend-to-endbusinessprocesses.
• Strongprogramandchange-managementskillswiththeabilitytomanagemultipleinterdependentinitiatives.
• Experienceworkingacrossbusinessandtechnicalteamstotranslateoperationalrequirementsintoscalablesystemsolutions.
• Stronganalyticalcapabilityandexperienceusingmetricstoidentifyrootcausesanddrivedecisions.
• Demonstratedabilitytoinfluenceseniorstakeholdersanddriveoutcomeswithoutdirectauthority.
• Experienceoperatingwithinacomplex,matrixedorganization.
• Strongexecutivecommunicationskillswiththeabilitytosimplifycomplexissuesandclearlyarticulatedecisions,risks,andtradeoffs.
• ExperiencewithCRM,workflow-management,automation,orenterprisebusinesssystemspreferred.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $90,000.00 - $180,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include :
- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace—it’s a destination for leaders eager to make a difference.