(USA) Senior Manager, Operations

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education

Job summary

Walmart in Bentonville, AR is seeking a Senior Manager, Operations to lead complex projects that connect Home Office strategy to club execution. You will manage timelines, resources, priorities and cross-functional collaboration, translating business needs into clear, actionable direction for the field.

Using data and field feedback, you’ll develop solutions that simplify processes, improve efficiency, protect club capacity and drive continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Responsibilities

• Lead communication workstreams and project plans, ensuring timely and effective delivery of operational initiatives.
• Develop clear, engaging communications, playbooks, digital content, and execution guidance for field teams.
• Partner cross-functionally to align messaging, timing, priorities, and execution expectations.
• Analyze engagement, business trends, and field feedback to improve communication strategies and effectiveness.
• Manage communication channels, tools, and processes that simplify how information is delivered and consumed.
• Drive continuous improvement by identifying opportunities to streamline communications and reduce complexity for the field.
• Influence stakeholders and provide recommendations to ensure communications support business priorities and operational readiness.
• Create and maintain digital pages using Adobe Experience Manager (AEM) is a plus.

Skills

Cross-functional collaboration

Data analysis

Project management

Leadership

Communication

Strategic thinking

Education

Bachelor’s degree in Business Administration or related field

Job description

Position Summary

Role summary:
TheSeniorManager,OperationsleadscomplexprojectsandprogramsthatconnectHomeOfficestrategytoeffectiveclubexecution.Thisrolemanagestimelines,resources,priorities,andcross-functionalcollaborationwhiletranslatingbusinessneedsintoclear,actionabledirectionforthefield.Usingdataandfieldfeedback,theSeniorManagerdevelopssolutionsthatsimplifyprocesses,improveefficiency,protectclubcapacity,anddrivecontinuousimprovement.Throughstrongleadershipandstakeholderpartnerships,thisroleinfluencesperformanceandsupportsoperationalexcellenceandbusinessgrowth

About the team

About the team:
Our team bridges Home Office strategy and club execution by translating initiatives into clear, actionable guidance for field leaders and associates. We collaborate cross-functionally to streamline execution, coordinate communication, and safeguard club capacity. Responsibilities include managing communication governance, developing playbooks, supporting pilots, coordinating club activities, and enhancing processes through field feedback. The team ensures clubs understand changes, their significance, required actions, and timelines, while prioritizing the member and associate experience throughout execution. This role demands strong skills in operations management, project oversight, data analysis, and effective communication to drive business efficiency and success.

What you’ll do

• Leadcommunicationworkstreamsandprojectplans,ensuringtimelyandeffectivedeliveryofoperationalinitiatives.
• Developclear,engagingcommunications,playbooks,digitalcontent,andexecutionguidanceforfieldteams.
• Partnercross-functionallytoalignmessaging,timing,priorities,andexecutionexpectations.
• Analyzeengagement,businesstrends,andfieldfeedbacktoimprovecommunicationstrategiesandeffectiveness.
• Managecommunicationchannels,tools,andprocessesthatsimplifyhowinformationisdeliveredandconsumed.
• Drivecontinuousimprovementbyidentifyingopportunitiestostreamlinecommunicationsandreducecomplexityforthefield.
• Influencestakeholdersandproviderecommendationstoensurecommunicationssupportbusinessprioritiesandoperationalreadiness.
• CreateandmaintaindigitalpagesusingAdobeExperienceManager(AEM)isaplus.

What you’ll bring

• Strongwrittenandverbalcommunicationskills,translatingcomplexinitiativesintoclear,actionablefieldcommunications.
• Experienceinoperations,communications,andprojectmanagementwhilemanagingmultiplepriorities.
• Strongstorytellingandcontentdevelopmentskillsacrossdigitalcommunications,playbooks,andleadershipmessaging.
• Abilitytopartnercross-functionallyandinfluencestakeholderstoalignmessagingandexecution.
• Stronganalyticalskillsusingdataandfieldfeedbacktoimprovecommunicationeffectiveness.
• Abilitytosimplifyprocesses,solveproblems,anddeliverinafast-pacedenvironment.
• ExperiencewithAdobeExperienceManager(AEM)anddigitalcontentmanagementisaplus.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - Certification

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Explore our benefits

Discount Card

Get 10% off

Sam's Club associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Clear Pathways

Sam’s Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone.

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

That’s just the beginning. We offer more perks specificto your work location and role.

At Sam’s Club, we’re dedicated to creating dynamic workplace where your ideas, background, and experiences are valued.

Our associates are at the heart of everything we do, driving meaningful connections with the communities we serve and delivering exceptional value to our members.

From our commitment to promoting from within to offering opportunities that help you grow your career; Sam’s Club is a place where your potential is nurtured.