(USA) Senior Director, Product Management - Customer Fulfillment Experience

Walmart; Sunnyvale (CA); On-site; USD 208,000 - 416,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Job summary

Walmart seeks a Senior Director, Product Management (Fulfillment Experience) to lead strategy and execution for the fulfillment customer experience across the Walmart ecosystem. You will shape fulfillment options, improve speed and availability, and drive multi-year roadmaps with enterprise alignment.

Collaborate with senior leaders, engineering and analytics teams to build scalable capabilities while balancing growth, cost, and customer satisfaction.

Qualifications

• Bachelor's degree in computer science, engineering, or related area with 13 years’ product management experience.
• 15 years’ experience in product management or related area.

Responsibilities

• Lead product strategy and operations for multiple complex product families, defining long-term vision aligned with objectives and trends.
• Develop and deliver financial plans, prioritize roadmaps, identify high-impact investment opportunities.
• Collaborate with senior leadership and cross-functional teams to align initiatives with enterprise goals.
• Drive innovation by adopting emerging technologies and guiding architectural decisions.
• Oversee product development, ensuring readiness for launch and compliance.
• Build and develop a high-performing product organization through talent management.
• Utilize data-driven insights and AI to inform product decisions and anticipate market shifts.

Skills

Product strategy

Cross-functional leadership

Data-driven decision making

Stakeholder management

AI in product decisions

Education

Bachelor's degree in CS/Engineering or related

Master's degree (preferred)

Job description

Position Summary

Position Summary...

What you'll do...The Senior Director, Product Management (Fulfillment Experience) leads the strategy and execution for Walmart's fulfillment customer experience, shaping how customers understand, access, and choose the fulfillment options that best meet their needs. This leader owns the product vision across fulfillment promise and speed, customer choice and control, expansion of new fulfillment capabilities, fulfillment efficiency and economics, and availability of assortment through fulfillment levers.

The role translates customer, business, and operational opportunities into a cohesive multi-year product strategy and roadmap, balancing growth, customer experience, speed, cost, and network complexity. They partner deeply across teams to build scalable capabilities across Walmart’s fulfillment ecosystem.

About the team

The Global eComm Fulfillment & Post-Transaction Product team focuses on creating fulfillment experiences that are simple, fast, and reliable for every customer. The team designs scalable global platforms that support seamless delivery and resolution processes, ensuring confidence from order to receipt. By leveraging data-driven insights and cross-functional collaboration, the team drives product strategies that enhance operational efficiency and customer satisfaction. This group plays a key role in advancing Walmart’s capabilities across markets, delivering innovative solutions that align with long-term business goals and evolving customer needs.

What you'll do

• Lead product strategy and operations for multiple complex product families, defining long-term vision aligned with business objectives and market trends.
• Develop and deliver financial plans, prioritize product roadmaps, and identify high-impact investment opportunities.
• Collaborate with senior leadership and cross-functional teams to align product initiatives with enterprise goals.
• Drive innovation by adopting emerging technologies and guiding architectural decisions.
• Oversee product development, ensuring readiness for launch, compliance, and continuous process improvement.
• Build and develop a high-performing product organization through talent management and capability development.
• Utilize data-driven insights and AI to inform product decisions and anticipate market shifts.

What you'll bring

• Extensive experience leading product strategy and operations for complex product portfolios.
• Proven ability to define long-term vision and align product roadmaps with business objectives and market trends.
• Strong expertise in cross-functional leadership, collaborating with engineering, design, analytics, and business stakeholders.
• Demonstrated skill in data-driven decision making, leveraging analytics and emerging technologies to inform product direction.
• Track record of influencing senior leadership and managing enterprise-level resource allocation.
• Commitment to operational excellence, ethical standards, and continuous organizational capability development.
• Ability to foster innovation and guide teams through disruptive technology adoption.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $208,000.00 - $416,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, engineering, or related area and 13 years’ experience in product management. Option 2: 15 years’ experience in product management or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master's degree in Computer Science, Engineering, Business Administration, or related area and 12 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location

809 11th Ave, Sunnyvale, CA 94089-4731, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.