USA_Sales Support Operator

Ampcus, Inc; Raleigh (NC); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Ampcus Inc. is seeking a detail-oriented Sales Support Specialist to join the Revenue Operations team on a 2-month contract in Raleigh, NC.

The role focuses on CRM data management, data quality, and sales operations support, with Salesforce experience preferred and a track record of handling large datasets. Key duties include importing/exporting records, performing mass updates, data validation, reviewing contracts, generating sales orders, and maintaining data integrity.

Qualifications

• Strong experience with data quality, cleansing, and mass updates.
• Experience using CRM platforms; Salesforce experience is highly preferred.
• Excellent attention to detail and organizational skills.
• Strong customer service mindset.
• Ability to identify issues and implement effective solutions.
• Experience coordinating across multiple teams and functions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Self-motivated with strong problem-solving abilities.

Responsibilities

• Perform CRM data management, including importing, exporting, updating, and maintaining customer records.
• Execute mass updates and data cleanup activities within Salesforce while understanding downstream impacts.
• Review, validate, and maintain customer and sales-related information for data accuracy and compliance.
• Support onboarding and compliance activities for prospective and new customers.
• Assist Sales team with preparing, collecting, and processing required documentation.
• Review contracts and generate/process sales orders.
• Respond to customer order-related inquiries.
• Audit sales databases for consistency, reliability, and data integrity.
• Collaborate with data governance teams to maintain data quality standards.
• Support Global Sales Operations initiatives and provide excellent internal customer service.

Skills

Data cleansing

Salesforce CRM

Attention to detail

Customer service

Cross-functional teamwork

Multitasking

Communication

Problem solving

Data governance

Excel

Education

Bachelor's degree in Business

Tools

Salesforce

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Sales Support Specialist

Location(s): Raleigh, NC
(Hybrid: 1-2 days per week as needed)
Job Summary: We are seeking a detail-oriented Sales Support Specialist to support the Revenue Operations team for a 2-month contract. This role focuses heavily on CRM data management, data quality, and sales operations support. The ideal candidate will have experience working with Salesforce, managing large datasets, and ensuring data accuracy while supporting the sales organization throughout the sales lifecycle.

Key Responsibilities:

• Perform CRM data management, including importing, exporting, updating, and maintaining customer records.
• Execute mass updates and data cleanup activities within Salesforce while understanding downstream impacts.
• Review, validate, and maintain customer and sales-related information to ensure data accuracy and compliance.
• Support onboarding and compliance activities for prospective and new customers.
• Assist the Sales team with preparing, collecting, and processing required documentation.
• Review contracts and generate/process sales orders.
• Respond to customer order-related inquiries.
• Audit sales databases to ensure consistency, reliability, and data integrity.
• Collaborate with data governance teams to maintain data quality standards.
• Support Global Sales Operations initiatives and provide excellent internal customer service.

Required Qualifications:

• Strong experience working with data, including data cleansing, validation, and mass updates.
• Experience using CRM platforms; Salesforce experience is highly preferred.
• Exceptional attention to detail and organizational skills.
• Strong customer service mindset.
• Ability to identify issues and implement effective solutions.
• Experience coordinating across multiple teams and functions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Self-motivated with excellent problem-solving abilities.

Preferred Qualifications:

• Bachelor's degree in Business or a related field.
• 2+ years of experience in Sales Operations, Revenue Operations, Data Quality, or a related function.
• 1+ year of Salesforce CRM experience.
• Experience with CRM data enrichment tools.
• Experience working in a high-growth technology company.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Skills:

• Salesforce CRM
• CRM Data Management
• Data Cleansing & Mass Updates
• Data Quality & Data Governance
• Sales Operations
• Revenue Operations
• Sales Order Processing
• Contract Review
• Microsoft Excel (advanced data manipulation)
• Customer Record Management
• Documentation & Compliance
• Strong Analytical and Organizational Skills

Key Highlights:

• 2-month contract.
• Heavy focus on CRM data management and data quality.
• No travel required.
• Local candidates near Raleigh/North Hills are preferred.
• Experience with Salesforce and CRM enrichment tools is highly desirable.

Work Schedule:

• Hybrid (Preferred): Local candidates who can work from the office 1-2 days per week as needed.
• Hours: 08:00 AM - 06:00 PM EST.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.