USA Representative, Credit Bureau Reporting (100% Remote DFW TX Area)

Santander USA; Town of Texas (WI); Remote; USD 33,000 - 52,000; Full time

Job summary

A leading financial services company is seeking a USA Representative to support credit bureau reporting efforts. The role involves managing customer inquiries and ensuring compliance with State and Federal laws. Candidates need a High School Diploma and strong attention to detail. This remote position offers a salary range of $33,000 to $52,000 annually.

Qualifications

• High School Diploma required.
• Bachelor's Degree or equivalent experience preferred.
• 0+ years of servicing/origination experience preferred.
• 0+ years of credit bureau reporting experience preferred.

Responsibilities

• Document customer correspondence in account histories.
• Analyze data to determine correct account status.
• Utilize credit reporting knowledge to resolve inquiries.

Skills

Attention to detail

Communication skills

Customer service skills

Ability to maintain confidentiality

Education

High School Diploma

Bachelor's Degree or equivalent

Tools

Microsoft Office Suite

Job description

Overview

USA Representative, Credit Bureau Reporting (100% Remote DFW TX Area) — United States of America

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

Responsibilities

• Provides accurate documentation of customer correspondence in account histories and updates to reflect the latest account activity so that information sent to the Credit Reporting Agencies (CRA) complies with all company procedures and State and Federal laws.
• Manages customer expectations while following company procedures and all applicable State and Federal laws.
• Analyzes data to accurately determine the correct account status.
• Utilizes customer service skills and knowledge of credit reporting process to ensure customers inquiries and disputes are resolved correctly and in a timely manner.
• Researches complex account transactions including payment history, payment extensions and reversals, bankruptcy, SCRA, repossession, collections, assumptions, etc.
• Identifies risks and opportunities in order to reduce or eliminate litigation costs and adequately protect the company's interest.
• Performs other duties as assigned.

Qualifications

• H.S. Diploma: Required.
• Bachelor's Degree or equivalent work experience: Business, Finance, or equivalent field. Preferred.
• 0+ Years Servicing/Originations role or related experience. Preferred.
• 0+ Years Credit Bureau Reporting role or related experience. Preferred.
• Demonstrates attention to detail and the ability to read and interpret account documentation.
• PC/Windows skills including knowledge of Microsoft Office Suite.
• Ability to maintain confidentiality.
• Must be flexible and possess the ability to adapt quickly.
• Must be able to exercise good judgment.
• Strong written and verbal communication skills.

Certifications

• No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know

Base Pay Range: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Minimum: $33,000.00 USD    Maximum: $52,000.00 USD

Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.