USA - Remote - Connecticut / Business Operations

Merkle Schweiz; Connecticut; Remote; USD 78,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Flexible PTO

15 paid holidays

Job summary

Dentsu is seeking a Lead CMS Business Analyst to partner with clients, strategists, designers, and engineers to deliver enterprise web experiences powered by Sitecore and other CMS platforms.

You will guide projects from discovery through delivery, translating business goals into actionable requirements and mentoring junior analysts across time zones. A hybrid work model with flexible collaboration is expected.

Qualifications

• Experience in client-facing business analysis or consulting
• Experience supporting enterprise websites and CMS platforms such as Sitecore
• Strong ability to gather, analyze, and document business, functional, and non-functional requirements
• Experience translating business needs into solutions that technical teams can deliver
• Knowledge of content modeling, data modeling, or information architecture concepts
• Experience working in Agile environments

Responsibilities

• Partner with clients and stakeholders to understand business goals, challenges, and opportunities.
• Lead discovery workshops and requirements-gathering sessions.
• Translate business needs into clear functional and technical requirements.
• Serve as a subject matter expert on enterprise CMS implementations, including Sitecore.
• Collaborate with product owners, designers, architects, and developers to define solution approaches.
• Create process flows, user stories, documentation, and other artifacts that support delivery.
• Participate in and lead Agile ceremonies, including backlog refinement, sprint planning, and demos.
• Facilitate roadmap discussions and prioritization sessions with client stakeholders.
• Support change management processes and project planning activities.
• Develop training materials and facilitate client training sessions.
• Mentor and support other business analysts and team members.
• Build strong client relationships and help ensure successful project outcomes.

Skills

Client-facing BA

Requirements gathering

Stakeholder management

Agile ceremonies

Communication skills

Collaboration across teams

Mentoring

Tools

Jira

Confluence

Sitecore

Job description

Lead Business Analyst - Content Management System, Sitecore

Are you passionate about turning business needs into impactful digital solutions? As a Lead CMS Business Analyst, you’ll partner with clients, strategists, designers, and engineers to deliver enterprise web experiences powered by leading content management platforms like Sitecore.

In this role, you’ll combine business analysis, product thinking, and client partnership to guide projects from discovery through delivery. You’ll help define solutions, align stakeholders, and ensure that business goals are translated into clear, actionable requirements.

If you enjoy solving complex problems, facilitating collaboration, and helping teams build meaningful digital experiences, we’d love to hear from you.

What You’ll Do

• Partner with clients and stakeholders to understand business goals, challenges, and opportunities.
• Lead discovery workshops and requirements-gathering sessions.
• Translate business needs into clear functional and technical requirements.
• Serve as a subject matter expert on enterprise CMS implementations, including Sitecore.
• Collaborate with product owners, designers, architects, and developers to define solution approaches.
• Create process flows, user stories, documentation, and other artifacts that support delivery.
• Participate in and lead Agile ceremonies, including backlog refinement, sprint planning, and demos.
• Facilitate roadmap discussions and prioritization sessions with client stakeholders.
• Support change management processes and project planning activities.
• Develop training materials and facilitate client training sessions.
• Mentor and support other business analysts and team members.
• Build strong client relationships and help ensure successful project outcomes.

What You’ll Bring

• Experience working in a client-facing business analysis, product, or consulting role.
• Experience supporting enterprise websites and CMS platforms such as Sitecore.
• Strong ability to gather, analyze, and document business, functional, and non-functional requirements.
• Experience translating business needs into solutions that technical teams can successfully deliver.
• Knowledge of content modeling, data modeling, or information architecture concepts.
• Experience working in Agile environments.
• Strong organizational, facilitation, and stakeholder management skills.
• Excellent written and verbal communication skills.
• Experience using tools such as Jira, Confluence, or similar platforms.
• Ability to collaborate effectively across teams, disciplines, and time zones.

Why You May Enjoy This Role

• You’ll have a direct impact on the digital experiences of leading organizations.
• You’ll work at the intersection of strategy, technology, and user experience.
• You’ll collaborate with talented multidisciplinary teams.
• You’ll have opportunities to mentor others and grow your leadership skills.
• You’ll solve meaningful business challenges while helping clients achieve their goals.

Our Commitment

We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you’re excited about this opportunity but don’t meet every qualification listed, we still encourage you to apply. Your unique experience may be exactly what we’re looking for.

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $78,000 - $110,00. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Short-term and long-term disability insurance,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave,

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.