(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart; Suffolk (VA); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading company is seeking a Store Manager who leads and develops teams while driving exceptional customer service standards. This role involves supervising associates, analyzing Profit & Loss statements, and implementing effective merchandising strategies to enhance store performance. The ideal candidate will have a strong background in retail, team management, and a drive for continual improvement within a community-focused environment.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) plan

Stock purchase options

Paid time off

Tuition reimbursement

Qualifications

• 2 years of college or equivalent experience required.
• Supervisory experience with performance management of direct reports.
• Experience in retail preferred.

Responsibilities

• Leads and develops teams through training and support.
• Ensures high-quality customer experience by managing service initiatives.
• Analyzes financial performance to drive store sales and manage budgets.

Skills

Customer Service

Team Management

Communication

Budget Management

Training

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

What you'll do

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a workplace culture of belonging. Recruits and develops qualified associates to meet staffing and growth needs.

Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans to meet customer and business needs, and promoting accountability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity, supporting the company's mission and values through the implementation of related action plans and policies.

Respect the Individual

Builds high-performing teams, embracing diversity and creating a workplace where associates feel supported and connected. Attracts, retains, and develops talent, recognizing contributions and fostering a culture of belonging.

Act with Integrity

Maintains high standards of ethics and compliance, models company values, and holds oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact through waste elimination, local giving, and community involvement.

Serve Our Customers and Members

Delivers results with a customer-first approach, making decisions based on data insights, and balancing short-term and long-term priorities. Considers the impact on customers, associates, shareholders, suppliers, and communities.

Strive for Excellence

Displays curiosity, resilience, and a desire to learn. Encourages innovation, supports change, and drives continuous improvement through the adoption of new technologies and skills.

Benefits

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and other perks. For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides education benefits, covering tuition, books, and fees for various programs. The annual salary range is $65,000 - $80,000 plus additional compensation based on location and performance.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearms-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or a Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1200 N Main St, Suffolk, VA 23434-4321, United States of America