(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart; Ohio; On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking a Retail Manager to lead and develop teams in their Lancaster, Ohio location. This role focuses on improving customer service, driving financial performance, and managing store operations. Candidates should be experienced in supervision, possess at least 2 years of college or equivalent experience, and demonstrate strong leadership and communication skills. Comprehensive benefits and competitive pay are included.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k)

Stock purchase plan

Paid time off

Education benefits through Live Better U

Qualifications

• 2 years of college or 1 year of retail experience with supervisory experience.
• Completion of required training and assessments.

Responsibilities

• Leads and develops teams; models customer service standards.
• Drives financial performance and sales through budget management.
• Supervises and develops hourly associates while meeting staffing needs.

Skills

Communication

Team Leadership

Customer Service

Budget Management

Process Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for results. Identifies and addresses areas for improvement, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace culture of belonging where associates feel supported and valued, encouraging diversity and inclusion.

Builds strong, trusting relationships through effective communication, motivation, and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and making positive impacts for associates, customers, and the community. Participates in local giving, sustainability efforts, and community involvement.

Delivers results by considering customer needs and applying business models to all plans. Makes data-driven decisions, balances priorities, and considers all stakeholders.

Displays curiosity, resilience, and a desire to learn. Supports continuous improvement, adopts new technologies, and encourages others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and additional perks such as education benefits through Live Better U.

Minimum Qualifications

2 years of college; OR 1 year of retail experience with 1 year of supervisory experience; OR 2 years of general work experience with 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearm-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2687 N Memorial Dr, Lancaster, OH 43130-1670, United States of America