(USA) Overnight Stocking Coach, Non-Complex

Walmart; McDonough (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading retail company seeks an effective Supervisor to lead teams, manage store operations, and enhance customer experience in McDonough, GA. The ideal candidate will be skilled in financial management, performance oversight, and fostering a collaborative work environment, ensuring customers receive exceptional service.

Qualifications

• Supervisory experience required, ideally in a retail setting.
• 2 years of college or 1 year of retail/supervisory experience.
• Experience with performance management and team development.

Responsibilities

• Leads store operations and directs teams to achieve business goals.
• Manages customer service initiatives and resolves complaints.
• Drives financial performance, supervises associates, and ensures compliance.

Skills

Leadership

Customer Service

Financial Management

Communication

Process Improvement

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring, as well as assigning duties and setting clear expectations. Promotes a sense of belonging in the workplace and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for results. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and supports mission, values, and standards of ethics and integrity by implementing related action plans and applying the Open Door Policy.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

135 Willow Ln, Mcdonough, GA 30253-6574, United States of America