(USA) Overnight Stocking Coach, Complex, Management

Walmart; Tennessee; On-site; USD 65,000 - 80,000; Full time

Job summary

A leading company in retail seeks a dynamic leader to oversee store operations, enhance team performance, and drive financial success. Ideal candidates will possess relevant management experience and a commitment to customer service excellence. Join a supportive environment that values professional growth and offers competitive compensation.

Benefits

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off (PTO) for various needs

Tuition reimbursement program

Company discounts and Military Leave Pay

Qualifications

• 2 years' college or 1 year in retail and supervisory experience.
• Completion of training is required for certain facilities.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Leads and develops teams effectively by training and providing feedback.
• Drives financial performance by managing P&L and supporting sales goals.
• Ensures compliance with company policies and manages customer service initiatives.

Skills

Leadership

Team Management

Customer Service

Financial Analysis

Education

Bachelor of Science in Business Management

Certificate in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring belonging and awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates in Walmart and Sam's Club facilities, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility requirements apply and benefits are subject to change.

The annual salary range for this position is $65,000.00-$80,000.00 plus differential where applicable. Additional compensation includes annual or quarterly performance bonuses. Certain positions may also include regional pay zones or complex structure adjustments based on external challenges.

Minimum Qualifications

2 years’ college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience and 1 year’s supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.

Primary Location

2196 Emporium Dr, Jackson, TN 38305-6004, United States of America