(USA) Merchandising Lead- Evening 3pm-1130pm. Rotating days off

Walmart; Riverview (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a member service associate who excels in customer service and team supervision. This full-time position offers a competitive hourly wage with performance bonuses and benefits. Candidates should have a background in retail and customer service, along with leadership experience.

Benefits

Competitive pay

Performance bonuses

Health benefits

Live Better U education program

Qualifications

• At least 6 months of retail experience.
• At least 6 months of customer service experience.
• Must be 18 years or older.

Responsibilities

• Provides member service and guidance on self-service technology.
• Assists in the supervision of associates and communicates goals.
• Oversees order picking and staging for pickup.

Skills

Customer Service

Leadership

Retail Management

Job description

Position Summary...

What you'll do...

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training, providing guidance on member service techniques, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.

Receives and stocks supplies and merchandise, organizes the sales floor, and maintains safety and cleanliness according to company policies. Ensures proper product presentation, manages claims and returns, and monitors quality and sanitation standards.

Oversees order picking and staging for club pickup, develops and implements processes to meet business needs, and promotes compliance with policies and ethics. Leads and participates in team activities, ensuring work quality and timeliness.

At Sam's Club, we offer competitive pay, performance bonuses, and benefits including health, financial, paid time off, and other perks. Full-time and part-time associates are eligible for the Live Better U education program.

The hourly wage range is $20.00 to $28.00, with potential premiums based on specific circumstances. The actual wage will meet or exceed local minimum wages.

Minimum Qualifications...

Must be 18 years or older, with at least 6 months retail and 6 months customer service experience.

Preferred Qualifications...

Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workload.