(USA) Merchandising Lead

Walmart; Wisconsin; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a motivated individual to provide exceptional member service while overseeing team operations in a busy retail environment. This role focuses on supporting both customer needs and team development, where strong communication and leadership skills are essential. The candidate will handle various tasks from stocking to managing team dynamics, ensuring a positive shopping experience.

Benefits

Competitive pay with performance bonuses

Health and financial benefits

Paid time off

Education assistance through Live Better U

Qualifications

• 6 months of retail experience required.
• 6 months of customer service experience required.

Responsibilities

• Provides member service and resolves member issues.
• Assists management with supervision and training of associates.
• Manages product quality and organizes the sales floor.

Skills

Customer Service

Team Leadership

Communication

Job description

Position Summary

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training on processes, and ensuring compliance with policies. Supports recruiting, hiring, scheduling, coaching, and evaluating staff.

Receives and stocks supplies and merchandise, organizes the sales floor, maintains safety, and ensures proper merchandise presentation. Oversees product quality, manages club pick-up orders, and develops processes to meet business needs.

Promotes compliance with company policies and supports team collaboration to meet customer needs and business priorities.

Benefits

Competitive pay with performance bonuses, health, financial, paid time off, and other benefits. Education assistance through Live Better U. The hourly wage range is $20.00 to $28.00, with potential premiums based on specific circumstances.

Minimum Qualifications

Must be 18+ years old. 6 months retail and 6 months customer service experience required.

Preferred Qualifications

Experience in leading a team, supervising, hiring, evaluating, mentoring, and managing workload.

Primary Location

1211 Crossing Meadows Dr, Onalaska, WI 54650-8560, United States of America