(USA) Merchandising Lead

Walmart; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a member service associate to provide exceptional service and support to our customers. The role includes supervising associates, maintaining merchandise presentation, and ensuring compliance with company policies. We value continuous improvement and strive for excellence in service, making it an exciting opportunity for motivated individuals looking to grow within a dynamic team.

Qualifications

• Must be 18 years or older.
• Minimum 6 months of retail experience.
• Minimum 6 months of customer service experience.

Responsibilities

• Provides member service and support with technology, purchases, and locating merchandise.
• Assists management with supervising associates and ensuring compliance.
• Maintains sales floor, manages merchandise presentation, and oversees order picking.

Skills

Customer Service

Communication

Leadership

Job description

Position Summary...

What you'll do...

Provides member service by acknowledging the member and identifying member needs, providing guidance and support regarding self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.

Assists management with supervising associates, including assigning duties, communicating goals, training, providing guidance, ensuring compliance, supporting recruiting and hiring, and evaluating performance.

Receives and stocks supplies, maintains the sales floor, ensures safety, manages merchandise presentation, oversees order picking, and develops processes to meet business needs.

Demonstrates compliance with policies, supports ethical standards, leads team efforts, and fosters a culture of respect and integrity.

Delivers excellent customer service, strives for continuous improvement, and supports company initiatives like Live Better U educational programs.

Minimum Qualifications...

Must be 18 years or older. Minimum 6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications...

Experience leading or supervising teams, including hiring, mentoring, and managing workloads.

Primary Location...

1717 E Lincoln Hwy, Langhorne, PA 19047-3043, United States of America