(USA) Merchandising Lead

Walmart; North Carolina; On-site; USD 35,000 - 50,000; Full time

Job summary

Walmart is seeking a dedicated member service team supervisor who excels in customer service and leadership. Responsibilities include guiding members, managing associates, and ensuring operational compliance. The ideal candidate will have retail experience and a passion for leadership.

Benefits

Competitive pay

Performance bonuses

Health benefits

Retirement plans

Paid time off

Education benefits through Live Better U

Qualifications

• Minimum 18 years old with 6+ months retail/customer service experience.
• Leadership experience in team management, hiring, mentoring.

Responsibilities

• Provide member service, support management in supervising associates.
• Handle stock organization and promote compliance with policies.
• Develop processes to meet business needs.

Skills

Customer Service

Leadership

Communication

Job description

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving issues, and promoting the company's products and services.

Assists management with supervising associates by assigning duties, communicating goals, training, providing guidance, and ensuring compliance with policies. Supports recruiting, hiring, scheduling, coaching, and evaluating staff.

Handles stock organization, safety, merchandise presentation, quality monitoring, and oversees order picking and staging. Develops and implements processes to meet business needs through collaboration and analysis.

Promotes compliance with policies and ethical standards, leads team activities, and fosters a culture of respect, integrity, and excellence. Focuses on customer-first results, continuous improvement, and adapting to change.

Benefits

At Sam's Club, we offer competitive pay, performance bonuses, health benefits, retirement plans, paid time off, and other perks including education benefits through Live Better U.

Minimum Qualifications

Must be 18 or older, with at least 6 months retail and customer service experience.

Preferred Qualifications

Leadership experience including team management, hiring, mentoring, and workload management.

Primary Location

2435 Us Highway 70 Se, Hickory, NC 28602-8301, United States of America