(USA) Member Team Lead

Walmart; Sanford (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is offering a role that blends customer service, team leadership, and administrative duties. You will supervise associates, provide exceptional member service, and ensure adherence to company policies while encouraging development and performance. With a competitive hourly wage and comprehensive benefits, this position is ideal for individuals with a retail background looking for growth opportunities.

Benefits

Health: medical, vision, dental

Financial: 401(k), stock purchase, life insurance

Paid time off: PTO, parental, family care

Disability insurance, discounts, military leave

Qualifications

• 6 months retail experience operating front-end equipment.
• 6 months customer service experience; must be 18 or older.

Responsibilities

• Assist management in supervising associates and assigning duties.
• Ensure excellent member service and manage transactions.
• Promote compliance with company policies and support ethical conduct.

Skills

Customer service

Supervision

Team leadership

Job description

Position Summary...

What you'll do...

• Assist management in supervising associates by assigning duties, communicating goals, providing feedback, and training on processes and procedures.
• Support member services by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events.
• Ensure excellent member service by acknowledging members, assisting with purchases, locating merchandise, guiding on self-service technology, and managing transactions and club pick-up orders.
• Oversee assigned areas by handling claims and returns, organizing merchandise, managing stock, and maintaining cleanliness and safety in parking and shopping areas.
• Manage financial records, process transactions, prepare deposits, and conduct financial analysis and investigations following company procedures.
• Develop and implement processes to meet business needs, analyze data, monitor progress, and identify improvements.
• Promote compliance with company policies, ethics, and standards; support ethical conduct and address issues proactively.
• Lead and participate in team activities, coordinate work, provide feedback, and model adaptability and resilience.
• Respect individual differences, foster a culture of belonging, and support talent development.
• Act with integrity by upholding high ethical standards, being accountable, and supporting Walmart's values and sustainability goals.
• Deliver excellent customer service, making decisions based on reliable information and balancing priorities.
• Strive for continuous improvement, embrace learning, and support technological and process innovations.

Benefits

We offer competitive pay, performance bonuses, and comprehensive benefits including:

• Health: medical, vision, dental
• Financial: 401(k), stock purchase, life insurance
• Paid time off: PTO, parental, family care, bereavement, jury duty, voting
• Other: disability insurance, discounts, military leave, adoption support

Live Better U educational program fully paid by Walmart supports associates' career growth.

The hourly wage ranges from $20.00 to $28.00, with potential premiums based on specific circumstances.

Minimum Qualifications

6 months retail experience including operating front-end equipment AND 6 months customer service experience; must be 18 or older.

Preferred Qualifications

Experience leading a front-end team, supervising, mentoring, and managing workload.

Primary Location

1101 Rinehart Rd, Sanford, FL 32771-7390, United States of America