(USA) Member Team Lead

Sam's Club; Hagerstown (MD); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a leading retail company as a Member Team Lead in Hagerstown. You will supervise associates, enhance member engagement, and provide outstanding customer service while managing various operational tasks. This part-time role offers a competitive hourly wage and a range of benefits, ensuring a supportive work environment.

Benefits

Health coverage

401(k) plan

Stock purchase options

Paid time off

Disability benefits

Discounts for employees

Education benefits through Live Better U

Qualifications

• 6 months retail experience with front-end equipment operation.
• Must be 18 or older.
• Experience leading a front-end team, supervising, and managing workload preferred.

Responsibilities

• Assists management with supervising associates and assigning duties.
• Supports member engagement and service.
• Handles financial responsibilities and compliance.

Skills

Customer Service

Team Leadership

Communication

Process Improvement

Job description

Join to apply for the (USA) Member Team Lead role at Sam's Club.

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This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $28.00/hr

Position Summary

Assists management with supervising associates, assigning duties, communicating goals, training on processes, providing guidance on member service, ensuring policy compliance, supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.

Member Engagement

Supports membership by providing information on membership types, processing memberships, encouraging renewals, participating in sales and marketing events, and promoting product value.

Member Service

Provides member assistance, locates merchandise, supports self-service technology, and manages transactions and club pick-up orders.

Area Oversight

Handles claims and returns, organizes merchandise, manages carts, assists members with transporting items, and maintains cleanliness.

Financial Responsibilities

Prepares documentation, manages funds, creates financial reports, assists in investigations, and maintains confidentiality.

Process Improvement

Collaborates to develop and implement processes, monitors progress, and addresses improvement opportunities.

Compliance and Ethics

Promotes adherence to policies, explains standards, and assists in correcting issues.

Team Leadership

Leads and participates in teams, coordinates work, provides feedback, and models adaptability.

Benefits include health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and education benefits through Live Better U.

The hourly wage range is $20.00 to $28.00, with potential premiums based on specific circumstances.

Minimum Qualifications

6 months retail experience with front-end equipment operation and customer service; must be 18 or older.

Preferred Qualifications

Experience leading a front-end team, supervising, hiring, evaluating, mentoring, and managing workload.

Location

1700 Wesel Blvd, Hagerstown, MD 21740-5389, United States.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Information Technology
• Industries: Retail

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