(USA) Member Specialist -Part Time

Sam's Club; Appleton (WI); On-site; USD 23,419 - 33,062; Part time

Benefits offered by this job

Health benefits including medical, vision and dental coverage

Financial benefits including 401(k)

Paid time off including vacation and sick leave

Educational benefits for associates

Job summary

A retail membership warehouse is seeking a part-time team member in Appleton, WI. This entry-level role involves providing outstanding customer service, maintaining self-checkout areas, and assisting with merchandise. Ideal candidates should have customer service and retail experience, along with a desire to support members in their shopping experience.

Qualifications

• Customer Service experience required.
• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Maintain the area of responsibility according to company policies.
• Provide member service by assisting in purchase decisions.
• Resolve member issues in the self-checkout area.

Skills

Customer Service experience

Retail experience

Working with mobile retail applications

Job description

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Base pay range

$17.00/hr - $24.00/hr

Responsibilities

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs; assists members with purchasing decisions and locating merchandise.
• Maintains self‑checkout area, resolves member issues and concerns, promotes Sam’s Club products and services, provides guidance and support to members regarding self‑service technology, processes member purchases, and assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures; teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying them in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners to identify priorities, deadlines, and expectations; carries out tasks, communicates progress and information, determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback.
• Respects the Individual: embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.
• Respects the Individual: works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Respects the Individual: strengthens the team by helping develop and mentor others, recognizes others’ contributions and accomplishments.
• Act with Integrity: maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: delivers results while putting the customer first.
• Serve our Customers and Members: makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Strive for Excellence: drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at bit.ly/3iOOb1J.
• The hourly wage range for this position is $17.00 to $24.00*.
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Compensation

The hourly wage range for this position is $17.00 to $24.00*.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Customer Service experience.
• Retail experience including operating front‑end equipment (e.g., cash register).
• Working with mobile retail applications.

Preferred Qualifications

• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location

1000 N Westhill Blvd, Appleton, WI 54914‑5792, United States of America

Seniority level

Entry level

Employment type

Part‑time

Job function

Management and Manufacturing

Industries

Retail

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