(USA) Member Specialist

Sam's Club; Sheffield Township (OH); On-site; USD 23,419 - 33,062; Part time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase opportunities

Paid time off including parental leave and family care

Tuition reimbursement through Live Better U program

Job summary

A leading retail company is seeking a part-time Member Specialist in Sheffield Township, Ohio. The role involves providing excellent customer service, maintaining store areas, and assisting with transactions. Candidates should have experience in retail and customer service, including familiarity with front-end equipment. Join a supportive work environment that emphasizes integrity, respect, and excellence, while also enjoying competitive pay and comprehensive benefits.

Qualifications

• Experience in customer service, preferably in a retail environment.
• Familiarity with working at cash registers or similar front-end devices.
• Ability to use mobile retail applications effectively.

Responsibilities

• Maintain areas according to company policies and handle returns and damages.
• Provide guidance and support at self-checkout, assisting with transactions.
• Train new associates on operational processes and procedures.

Skills

Customer Service experience

Retail experience

Operating front‑end equipment

Working with mobile retail applications

Job description

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This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $24.00/hr

Responsibilities

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise and identifying shrink and damages
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs and assisting members with purchasing decisions and locating merchandise
• Provides member service by maintaining self‑checkout area, resolving member issues and concerns, promoting Sam's Club products and services, providing guidance and support to members regarding self‑service technology, processing member purchases, assisting with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types, and assisting members with transactions utilizing self‑checkout area
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures and ensuring compliance with company security and safety practices
• Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training and providing continuous learning and process improvement opportunities
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and other business partners; identifying priorities, deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties, and feedback
• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent
• Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence
• Respect the Individual: Strengthens the team by helping develop and mentor others, recognizes others contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
• Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent
• Serve our Customers and Members: Delivers results while putting the customer first
• Serve our Customers and Members: Makes decisions based on reliable information, balances short and long‑term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience
• Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high‑school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $24.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Customer Service experience
• Retail experience including operating front‑end equipment (e.g., cash register)
• Working with mobile retail applications

Primary Location: 5225 Cobblestone Rd, Sheffield Village, OH 44035-1489, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Seniority level

Entry level

Employment type

Part‑time

Job function

Management and Manufacturing

Industries

Retail

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