(USA) Member Specialist

Sam's Club; Auburn Hills (MI); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision and dental coverage

401(k) and stock purchase

Paid time off benefits

Company discounts

Education benefit program

Job summary

A major retail company in Auburn Hills is seeking candidates for a member service position. This role involves providing assistance at checkout, maintaining store standards, and training other associates. Ideal applicants should have retail experience and proficiency in mobile applications. Competitive pay ranges from $17.00 to $25.00 per hour, along with benefits like medical coverage and a 401(k) plan. This is a great opportunity for those looking to grow in the retail industry.

Qualifications

• Retail experience including operating front end equipment.
• Working with mobile retail applications.

Responsibilities

• Maintain area according to company policies.
• Provide member service at exit areas.
• Manage self-checkout area and resolve issues.
• Safeguard assets by communicating potential issues.
• Train new associates on processes and tools.
• Implement company policies and ethics.
• Collaborate with managers and co-workers.

Skills

Retail experience including operating front end equipment

Working with mobile retail applications

Job description

Position Summary & Responsibilities

Position Summary... What you'll do...

Responsibilities

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
• Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
• Provides member service by maintaining self‑checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self‑service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self‑checkout area.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Compensation

The hourly wage range for this position is $17.00 to $25.00*

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Preferred Qualifications

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Primary Location

4350 JOSLYN RD, AUBURN HILLS, MI 48326-1329, United States of America

Drug‑Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.