(USA) Lead Technician, Facility Services, Exterior Services

Walmart; Illinois; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that values integrity, accountability, and continuous improvement. This role offers an exciting opportunity to lead a dynamic team, manage landscape operations, and ensure compliance with safety standards. You will leverage technology to enhance efficiency and provide excellent customer service while fostering a culture of respect and collaboration. With a focus on personal and professional growth, you will be part of a supportive environment that prioritizes the well-being of associates and customers alike. If you are passionate about leadership and making a positive impact, this role is perfect for you.

Benefits

Health Benefits (Medical, Vision, Dental)

401(k) Plan

Paid Time Off (PTO)

Company Discounts

Education Benefits (Tuition, Books, Fees)

Short-term and Long-term Disability

Performance-based Bonuses

Paid Parental Leave

Adoption and Surrogacy Expense Reimbursement

Qualifications

• Demonstrated ability to lead and support team members effectively.
• Knowledge of horticultural methods and safety regulations.

Responsibilities

• Supervise associates and ensure compliance with policies and procedures.
• Manage landscape areas and perform maintenance tasks as needed.

Skills

Leadership

Customer Service

Compliance Knowledge

Horticulture Expertise

Team Collaboration

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Tablets

Laptops

Phones

Job description

Position Summary...

Leads and participates in teams by using and sharing resources, information, and tools. Identifies customer needs and business priorities. Coordinates and executes work assignments. Provides advice, feedback, and support to ensure timelines and work quality are achieved. Models and helps team members adapt to change or new challenges.

Supervises associates by assigning duties, communicating goals, providing feedback and follow-up, and monitoring performance. Teaches and supports company policies and procedures and ensures compliance. Participates in the hiring, promotion, coaching, teaching, job shadowing, technician certification, and evaluation of associates.

Maintains quality and safety standards in assigned area of responsibility by ensuring equipment, tools, and supplies used by associates are in proper working order and readily available at the start of each work shift. Ensures associates are trained on Logistics and company policies and procedures and monitors compliance. Distributes and maintains procedures and supporting documentation.

Assigns and supports activities to ensure compliance with external rules and regulations (for example, OSHA, Hazardous Waste, NFPA, Storm Water, DOT).

Serves as an expert in landscape management. Manages assigned areas using horticulture methods and solutions. Maintains garden beds, containers, and landscape plants.

Leverages technology (for example, phones, tablets, laptops) to complete work orders and maintain records, logs, and documentation.

Performs landscaping tasks (for example, cutting grass, weed management, and raking leaves). Applies planting and pruning techniques as needed. Identifies and resolves pest and disease issues through chemical applications.

Troubleshoots and provides customer service by communicating with facility users. Resolves customer problems and complaints. Ensures work environments are maintained according to Walmart policies and procedures.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity. Uses the Open Door Policy.

Performs other facility-related maintenance duties as assigned.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Leadership Expectations

Respect for the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer/member experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associates feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Engagement and Commitment: Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; recognizes others’ contributions and accomplishments.

Collaboration: Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; demonstrates energy and positivity for own work.

Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Accountability: Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Humility and Transparency: Is consistently humble, self-aware, honest, and transparent.

Customer Focus: Delivers results while putting the customer/member first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Broad Perspective: Adopts a broad perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans.

Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Continuous Improvement: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or