(USA) GM Coach/Ops Mgr Trainee

Walmart; West Virginia; On-site; Full time

Job summary

Walmart seeks a seasoned store manager who will lead teams and enhance customer service. The role involves driving financial performance, supervising staff, and improving store operations. Applicants should possess strong leadership skills and relevant experience. Competitive pay and various benefits are included, with a focus on a customer-first approach.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Health Benefits

401(k)

Stock Purchase Options

Paid Time Off

Qualifications

• 2 years of college or equivalent work experience.
• 1 year of supervisory experience required.
• Successful completion of training assessments.

Responsibilities

• Leads and develops teams, manages customer service initiatives.
• Oversees financial performance and sales strategies.
• Provides supervision and development opportunities for staff.

Skills

Leadership

Customer Service

Financial Performance

Communication

Team Development

Education

Bachelor of Science in Business Management

2 years of college or equivalent experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, and providing recognition. Ensures a culture of belonging, awareness, and recruiting and developing qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability for results. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission and values through action plans and the Open Door Policy.

Respects individuals by building high-performing teams, embracing diversity, and creating a workplace where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart’s culture, and making a positive impact through initiatives like creating a sense of belonging, eliminating waste, and community involvement.

Serves customers by delivering results with a customer-first approach, making decisions based on data insights, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and encourages learning from mistakes. Supports change and drives continuous improvement through new technologies and skills.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and other benefits. The hourly wage range for this position is $31.25-$38.46 plus differential, with additional performance-based bonuses and potential regional pay adjustments.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2700 Mountaineer Blvd, South Charleston, WV 25309-9442, United States of America