(USA) GM Coach (Non-Complex) - WM, Management

Walmart; Front Royal (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive store operations and enhance customer experiences. This role emphasizes team development, financial performance management, and a strong commitment to customer service. As a leader, you will be responsible for implementing business solutions, fostering a culture of belonging, and ensuring compliance with company policies. The ideal candidate will demonstrate integrity, adaptability, and a passion for continuous improvement. Join a company that values its associates and strives for excellence in every aspect of its operations.

Benefits

Competitive Pay

Performance Bonuses

Health Benefits

Paid Time Off

Comprehensive Benefits

Qualifications

• 2 years of college or 1 year of retail experience with supervisory experience.
• Experience supervising teams and managing performance.

Responsibilities

• Lead and develop teams while ensuring exceptional customer service.
• Drive financial performance and manage budgets effectively.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals for the business area. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities and demonstrates adaptability and continuous learning. Ensures compliance with company policies and supports the company's mission, values, standards of ethics and integrity, implementing related action plans and guiding others accordingly.

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Creates opportunities for all associates to thrive and perform.

Act with Integrity: Maintains and promotes high standards of integrity, ethics, and compliance. Models Walmart values, supports a culture of accountability, and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the community. Demonstrates humility, self-awareness, honesty, fairness, and transparency.

Serve Our Customers and Members: Delivers results with a customer-first approach. Makes decisions based on data insights, balancing short- and long-term priorities while considering customers, associates, shareholders, suppliers, and communities.

Strive for Excellence: Demonstrates curiosity, a desire to learn, resilience, and encourages innovation. Supports others through change and drives continuous improvement by adopting new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about benefits, visit One.Walmart.

Minimum Qualifications...

2 years of college OR 1 year of retail experience with 1 year of supervisory experience OR 2 years of general work experience with 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports with responsibilities in performance management, mentoring, hiring, and firing.

Primary Location...

10 Riverton Commons Dr, Front Royal, VA 22630-6718, United States of America