(USA) Frontend Coach (Non-Complex) - WM

Walmart; Grove (OK); On-site; USD 65,000 - 80,000; Part time

Job summary

Walmart is seeking a Frontend Coach to join their team in Grove, OK. The role focuses on leading and developing teams, ensuring exceptional customer service, and driving financial performance. Ideal candidates will have supervisory experience and a background in retail. Join a dynamic team at one of the largest retailers in the world, where you can grow your career while supporting associates and customers alike.

Qualifications

• Minimum 2 years of college education or equivalent experience in retail.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads and trains teams, focusing on customer service and operational performance.
• Monitors financial performance and manages expenses.
• Develops and implements action plans for staff training and customer satisfaction.

Skills

Leadership

Customer Service

Communication

Analytical Skills

Education

2 years of college or equivalent work experience

Bachelor of Science in Business Management and Leadership

Job description

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This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $80,000.00/yr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and develops qualified associates to meet staffing needs and support company growth.

Coordinates activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, and building accountability for results. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy.

Builds high-performing teams, embraces differences, creates a workplace of belonging, and creates opportunities for all associates to thrive and perform. Works collaboratively, builds strong relationships, and communicates with impact and positivity to motivate and influence.

Acts with integrity, maintains high standards of ethics and compliance, and supports Walmart's culture and goals, including making a positive impact on the community and environment.

Delivers results with a focus on customer service, making decisions based on data and analysis, and balancing priorities for short-term and long-term success.

Displays curiosity, encourages learning from mistakes, and supports technological and skill development to foster continuous improvement.

Minimum Qualifications

2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership, or a Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Location

2115 S Main St, Grove, OK 74344-5327, United States of America

Additional Details

Seniority level: Mid-Senior level

Employment type: Part-time

Job function: Other

Industry: Retail