(USA) Director, Revenue Operations Scaled Services, Enablement and Support

Walmart; San Bruno (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Walmart is seeking a Director of Revenue Operations to lead the Revenue Operations team for Sam’s Club. This role involves overseeing billing operations, collaborating with Finance, and driving sales performance insights. A strategic thinker with strong data skills and a background in revenue operations is essential for success in this fast-paced environment.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health and financial benefits

Qualifications

• Minimum 7 years in Revenue Ops/Finance or comparable field.
• Experience working with Sales or commercial business stakeholders.
• Effective communication skills in a matrixed organization.

Responsibilities

• Develop, drive, and enhance ongoing reporting efforts of sales performance data.
• Oversee MAP’s end-to-end Billing operations.
• Partner with the Business Intelligence team on defining data needs.

Skills

Leadership

Communication

Data Analysis

Problem Solving

Education

Bachelor’s degree in business or finance

Tools

CRM

OMS

BI tools

Job description

Position Summary...

What you'll do...

Description:
At Sam’s Club, we are member obsessed. We look to add value to the Sam’s Club membership, and we partner with suppliers to bring unique and exciting values to our members. Sam’s Club Member Access Platform (MAP) is the nexus of the Supplier -Marketer- Merchant partnership and are responsible for delivering our suppliers (advertisers) impactful omnichannel member experiences that are married with measurable insights. This is a unique opportunity to join a fast growing, highly visible team within Sam’s Club. We believe all digital advertising can be targeted and accountable – and we have Sam’s Club first party membership sales data to prove it. MAP wins when suppliers invest in digital media to drive growth; Sam’s and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to fueling Sam’s overall growth strategy.

MAP’s Director, Revenue Operations will lead an agile team of associates supporting revenue and billing operations for the advertising sales arm for Sam’s Club. As the leader of the Revenue Operations team, you will be responsible for partnering with the Head of Sales managing the overall hygiene and accuracy of the pipeline and monthly forecast submissions. You will be the primary bridge between MAP and our Finance partners. You will be responsible for producing MAP’s weekly business update in collaboration with MAP’s Head of Sales and Head of MAP Strategy that is provided to the executive leadership team.

In this role, you will provide thought leadership on innovative ways the Revenue Operations team can provide more insight and value for MAP beyond weekly business and sales updates. This includes identifying new ways to support.

Additionally, as the Director, Revenue Operations, you will create a data-driven narrative to support AOP targets, partnering with our GM, VP, and Head of MAP Strategy. This includes collaborating with the Director, Business Operations on workforce and annual SG&A budget planning alongside our enterprise cross-functional partners in Finance and Human Resources.

This means you will be responsible for MAP’s entire billing operations process, working across Sales, Suppliers, and enterprise cross-functional teams – Finance, Accounting, Controllership, etc.

RESPONSIBILITIES:

• Develop, drive, and enhance ongoing reporting efforts of sales performance data and business metrics. Specifically, you will be partnering with the Head of Sales on pipeline hygiene and achieving high fidelity as it relates to forecast accuracy.
• Oversee MAP’s end-to-end Billing operations for on-time and accurate invoicing.
• Validate and deliver Quarterly SIP (sales incentive plan) reporting to Total Rewards. This includes advising VP/GM and HR regarding SIP exception requests.
• Collaborate with the MAP Finance team on monthly forecast, AOP development, and ad hoc analyses.
• Establish high levels of quality, accuracy, and process consistency in revenue planning, forecasting, and annual budgeting approaches.
• Partner with the Business Intelligence team on defining data needs and continuous improvements to dashboards supporting financial reporting and insights.
• Able to operate in a fast-paced, dynamic environment delivering high-quality output under tight timelines.
• Support effective change management, own process improvements, documentation, training, and reporting. Create feedback loops to evaluate initiative effectiveness and support future iterations.
• Lead through influence, providing strategic guidance and effecting change outside of your immediate lane for organizational betterment.
• Convert data into analysis-ready formats by compiling data from multiple sources and presenting actionable insights.
• Deep dive into data to find answers with actionable outcomes, leveraging strong data extraction skills to analyze historic data, variances, trends, and identify gaps, risks, and opportunities.
• Identify, develop, manage, and execute analyses to uncover opportunities and provide written recommendations.
• Communicate data insights clearly and concisely, tailoring your style for different audiences to address complex finance issues effectively.

QUALIFICATIONS:

• Minimum 7 years in Revenue Ops/Finance or comparable field in a highly matrixed organization.
• Minimum of 5 years of people management experience preferred.
• Minimum of 7 years working with Sales, exhibiting a commercial mindset understanding sales needs and pain points.
• Experience working with Sales or commercial business stakeholders.
• Effective communication skills, both verbal and written, across diverse audiences in a matrixed organization.
• Understanding what motivates sales organizations to perform and how to track and improve sales performance metrics.
• Creative problem solver willing to approach old problems in new ways.
• Bachelor’s degree in business or finance required.
• Experience with CRM, OMS, and other forecasting or BI tools.
• Digital advertising experience preferred.

At Sam's Club, we offer competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off benefits. For more information about benefits, visit One.Walmart.