(USA) .com Systems Operator

Sam's Club; Lumberton (NC); On-site; USD 29,687 - 34,508; Full time

Benefits offered by this job

Health benefits

401(k) plan

Company-paid life insurance

Paid time off

Job summary

Sam's Club in Lumberton, NC is seeking a capable support professional to communicate with customers and internal teams while maintaining system performance. You will assist with logistics applications and ensure security measures are followed.

Ideal candidates bring 1+ year experience in information systems or Walmart Logistics, plus strong problem-solving and teamwork abilities. This on-site role offers full-time hours and a comprehensive benefits package.

Qualifications

• Associate's Degree in an information systems related field or equivalent experience.
• Experience with Walmart Logistics applications or routine IT support experience beneficial.
• Strong communication and problem-solving skills.

Responsibilities

• Communicate with customers, suppliers, and colleagues verbally or in writing.
• Support security measures to protect information and systems.
• Maintain operation of system hardware and software; monitor performance.

Skills

Communication

Customer service

Troubleshooting

Written communication

Education

Associate's Degree in Information Systems

Tools

Walmart Logistics applications (GLS/TMS)

MS Office

Job description

Position Summary...

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

• Find Jobs

Schedule...

Work Shift Description:

Descripción del turno de trabajo:

Various schedules may be available and the details will be discussed during the interview process.

What you'll do...

• Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates
• Coordinate and support security measures to safeguard information against accidental or unauthorized damage modification or disclosure
• Maintain operation of system hardware through monitoring functionality preventative maintenance identifying and reporting or resolving performance issues
• Provide support to internal and external customers by researching data on system and network related issues
• Respond to and resolve critical systems issues eg system or hardware down respond and follow up on urgent customer requests
• Respond to internal and external customer calls related to orders claims damages billing issues etc by researching and resolving systemrelated issues
• Troubleshoot all system and user issues hardware and software report issues and status to manager leader or customer throughout the troubleshooting process
• Install monitor maintain and repair system hardware software and peripheral equipment following design or installation specifications
• Perform daily administrative tasks including pass down reports billing user access coding filing etc
• Systems OperationsData Processing Maintains operation of system hardware and software through monitoring functionality preventative maintenance identifying and reporting or resolving performance issues by following appropriate guidelines and procedures Responds to critical systems issues and urgent customer requests in a timely manner Tells management about security risks and system damage modification or disclosure Tells management when tools and supplies required for systems operationdata processing are unavailable or broken

Respect the Individual Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent

Respect the Individual Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence

Respect the Individual Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments

Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us

Act with Integrity Acts in a selfless manner and is consistently humble selfaware honest fair and transparent

Serve our Customers and Members Delivers results while putting the customer first

Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders

Strive for Excellence Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience

Strive for Excellence Drives continuous improvements is open to and uses new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Benefits

For information about benefits and eligibility, see One.Walmart.

The hourly wage range for this position is $21.55 - $25.05* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria were met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Associate's Degree in an information systems related field (e.g., computer science, management information systems) OR 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing) OR 1 year experience in an information systems related field (e.g., computer science, management information systems)

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• 6 months experience working with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host), Both 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software) and 1 year experience with MS-office software (Outlook, Excel, Word) to communicate with customers and associates, track information and maintain records

Primary Location...

5085 Dawn Drive, LUMBERTON, NC 28360-8209, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.