(USA) Coach/Ops Mgr Trainee OVERNIGHT

Walmart; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a dedicated team leader to oversee store operations and ensure exceptional customer service. This role involves developing high-performing teams, driving financial performance, and implementing business solutions while fostering a culture of belonging. Candidates should have strong leadership skills and experience in retail management.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Benefits

Educational Opportunities

Qualifications

• Minimum 2 years of college or equivalent experience required.
• Preferred: Bachelor's in Business Management and Leadership.

Responsibilities

• Lead and develop teams, providing training and feedback.
• Manage customer service initiatives and ensure compliance with company policies.
• Drive financial performance through budgeting and forecasting.

Skills

Leadership

Communication

Customer Service

Team Development

Problem Solving

Education

Bachelor of Science in Business Management

2 years of college or equivalent experience

Job description

Position Summary...

This role involves leading and developing teams by teaching, training, actively listening to associates, touring stores, and providing feedback. It includes communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The position also requires introducing and leading change efforts, providing clear expectations and guidance for business solutions, and effectively communicating business objectives. Demonstrating exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, and ensuring customer needs and issues are resolved are key responsibilities. Developing and implementing action plans to address deficiencies, leading process improvements for a high-quality customer experience, and driving financial performance through reviewing profit and loss statements, budgeting, forecasting, and managing expenses are also essential. The role includes supervising and developing hourly associates, hiring, training, mentoring, and setting expectations, fostering a culture of belonging, and ensuring compliance with company policies and standards of ethics and integrity. Building high-performing teams, embracing diversity, acting with integrity, serving customers, striving for excellence, and supporting Walmart’s mission and values are fundamental aspects of this position. Additionally, offering competitive pay, performance bonuses, comprehensive benefits, and educational opportunities through Live Better U are part of the package. Minimum qualifications include 2 years of college or equivalent experience, with specific supervisory and retail experience requirements. Preferred qualifications include a Bachelor of Science in Business Management and Leadership, certificates in related fields, and experience supervising multiple direct reports. The primary location for this role is 1585 Liberty Dr Ste 1, Thomasville, NC 27360-6356, United States of America.