(USA) Coach/Ops Mgr Trainee OVERNIGHT

Walmart; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company seeks a Store Manager who will lead teams, drive financial performance, and ensure high-quality customer service. The role requires at least 2 years of college or significant retail supervisory experience, focusing on innovation and community outreach. The manager will oversee various operational processes and cultivate an inclusive workplace environment for associates.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Health Benefits

401(k) Options

Education Programs

Company Discounts

Qualifications

• 2 years of college or retail experience with supervisory duties.
• Experience in performance management and mentoring.
• Successful completion of required trainings.

Responsibilities

• Leads and develops teams, providing feedback on store operations.
• Drives financial performance by managing budgets and expenses.
• Ensures compliance with policies and promotes a positive culture.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management and Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a workplace culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Identifies and communicates goals, builds accountability, measures progress, and promotes continuous learning and improvement. Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission and values through the Open Door Policy and other practices.

Respects individuals by building high-performing teams, embracing diversity, and creating an inclusive environment where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture and goals, and making a positive impact in the community.

Serves customers and members by delivering results with a customer-first approach, using data insights for decision-making, and balancing priorities. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and change. Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and additional benefits such as education programs, disability coverage, and company discounts.

For more information about PTO and benefits, visit https://one.walmart.com/notices and One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and potential regional pay adjustments.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

323 S Arlington St, Salisbury, NC 28144-5163, United States of America