(USA) Coach/Ops Mgr Trainee-1

Walmart; North Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking a team leader who excels in developing associates and driving operational excellence. The role involves managing store operations, ensuring customer satisfaction, and leading change initiatives. The ideal candidate will possess strong leadership skills, a commitment to service excellence, and the ability to make data-driven decisions. Join a diverse team dedicated to community impact and continuous improvement.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Health benefits

Financial benefits

Time-off benefits

Qualifications

• Minimum qualifications include 2 years of college or equivalent experience, with supervisory experience.
• Preferred qualifications include a Bachelor’s degree in Business Management and Leadership.

Responsibilities

• Leads and develops teams effectively by teaching, training, and providing feedback.
• Drives financial performance by reviewing P&L statements and managing budgets.
• Models exceptional customer service standards and resolves customer complaints.

Skills

Leadership

Customer Service

Communication

Data-Driven Decision Making

Education

Bachelor’s degree in Business Management

2 years of college or equivalent experience

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are resolved, develops action plans to address deficiencies, and leads process improvements for a high-quality customer experience. Drives financial performance by reviewing P&L statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and recognizing contributions. Ensures compliance with policies, supports company values, and promotes a culture of belonging and integrity. Builds high-performing teams, embraces diversity, and fosters a workplace where associates feel supported and connected. Acts with integrity, maintains high ethical standards, and supports Walmart’s mission of positive community impact. Makes data-driven decisions, encourages continuous learning, and drives operational excellence. Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and time-off benefits. Ensures associates attend required training and assessments. Minimum qualifications include 2 years of college or equivalent experience, with supervisory experience. Preferred qualifications include a Bachelor’s degree in Business Management and Leadership, leadership training, and experience supervising multiple direct reports. The position is located at 3738 Battleground Ave, Greensboro, NC 27410-2344, United States of America.