(USA) Coach/Ops Mgr Trainee

Walmart; White Lake Charter Township (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company seeks a Store Manager to develop teams and improve customer experiences. This role involves overseeing store operations, managing performance, addressing customer needs, and driving sales. Competitive pay and benefits, including tuition assistance, are provided to support continuous learning and development.

Benefits

Health Coverage

401(k) Plan

Stock Purchase Plan

Paid Time Off

Tuition Payment for Degrees and Certificates

Qualifications

• 2 years' college or retail experience with supervisory experience.
• Experience supervising 5 or more direct reports.
• Completion of required training and assessments.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Manage and support customer service initiatives.
• Drive financial performance and sales for the store area.

Skills

Customer Service

Team Leadership

Communication

Performance Management

Education

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, setting clear expectations, recognizing achievements, and fostering a culture of belonging. Coordinates activities by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, and promoting continuous learning. Ensures compliance with company policies, standards of ethics, and integrity by implementing related action plans and supporting the Open Door Policy. Builds high-performing teams by embracing diversity, creating a workplace of belonging, and supporting associates’ growth and recognition. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a positive culture. Serves customers by delivering results with a customer-first approach, using data insights for decision-making, and balancing priorities. Strives for excellence by fostering curiosity, learning, and resilience, and supporting technological and skill development. Offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and other perks. The position also includes educational benefits through Live Better U, such as tuition paid for degrees and certificates. The hourly wage range is $31.25-$38.46, plus additional compensation based on performance and location.

Minimum Qualifications...

2 years’ college OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience. For facilities selling firearms, successful completion of a firearms-specific CBC and Firearms Authorized Training is required. For facilities selling ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

9190 Highland Rd, White Lake, MI 48386-2032, United States of America