(USA) Coach/Ops Mgr Trainee

Walmart; Town of Texas (WI); On-site; Full time

Job summary

Walmart is seeking a leader to enhance store operations by developing teams, driving financial performance, and ensuring exceptional customer service. The ideal candidate will have strong leadership skills, a commitment to diversity, and a focus on continuous improvement. This role offers competitive pay and a comprehensive benefits package, including education support through the Live Better U program.

Benefits

Medical Coverage

Vision Coverage

Dental Coverage

401(k)

Stock Purchase

Company-Paid Life Insurance

PTO

Parental Leave

Family Care Leave

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising 5+ direct reports.

Responsibilities

• Leads and develops teams effectively by teaching and training associates.
• Drives financial performance by managing budgets and P&L statements.
• Models exceptional customer service standards.

Skills

Customer Service

Leadership

Communication

Team Development

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals; building accountability; measuring progress; and promoting continuous learning.

Provides supervision and development opportunities for associates through hiring, training, mentoring, and recognizing performance; ensuring diversity awareness.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and guiding on business practices.

At Walmart, we offer competitive pay, performance-based bonuses, and other benefits for a healthier, happier life. Benefits include medical, vision, dental coverage, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, family care leave, and more. For details, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program covering high school completion to bachelor’s degrees, with tuition, books, and fees paid by Walmart. Eligibility varies by benefit and employment status. For more info, see One.Walmart.

The hourly wage for this position ranges from $31.25 to $38.46 plus differential, with additional bonuses and potential regional pay adjustments based on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail and 1 year of supervisory experience; OR 2 years of general work and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training is required. Associates must complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership via Live Better U and Bellevue University, or a Certificate in People and Business Leadership; experience supervising 5+ direct reports including performance management, mentoring, hiring, and firing.

Primary Location...

1515 N Loop 1604 E, San Antonio, TX 78232-1431, United States of America