(USA) Coach/Ops Mgr Trainee

Walmart; Town of Cicero (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic leader to drive store performance and enhance customer experience. This role emphasizes team development, financial acumen, and a commitment to exceptional service. You will lead initiatives that foster a culture of respect and integrity while ensuring compliance with company standards. With a focus on continuous improvement and operational excellence, you will play a vital role in shaping the store's success. Join a forward-thinking company that values diversity and offers comprehensive benefits, including educational opportunities and performance bonuses, to help you thrive in your career.

Benefits

Health Coverage

401(k)

Stock Purchase Options

Paid Time Off

Educational Opportunities

Qualifications

• 2 years of college or 1 year of retail and supervisory experience required.
• Experience supervising teams and managing performance is preferred.

Responsibilities

• Lead teams by training and providing feedback to associates.
• Drive financial performance by managing budgets and analyzing P&L statements.

Skills

Customer Service

Team Leadership

Financial Analysis

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and ensures diversity and inclusion awareness. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, measures progress, and promotes continuous learning.

Ensures compliance with company policies, procedures, and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on business practices.

Core Values and Leadership Principles

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and fosters an environment where associates can thrive and perform.
• Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and holds oneself and others accountable.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights and balancing priorities.
• Strive for Excellence: Demonstrates curiosity, takes calculated risks, encourages learning from mistakes, and supports continuous improvement and technological advancement.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase options, paid time off, and more. Live Better U provides educational opportunities fully paid by Walmart, including high school completion and degree programs.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. Additional requirements include successful completion of all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or a Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

8064 Brewereton Road, Cicero, NY 13039-9584, United States of America