(USA) Coach/Ops Mgr Trainee

Walmart; Metairie (LA); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading company in retail is seeking a Store Manager in Metairie, LA. The role involves driving sales, developing high-performing teams, and ensuring exceptional customer service standards. Candidates should have a mix of retail and supervisory experience, with a strong emphasis on leadership and business management.

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising more than 5 direct reports preferred.
• Completion of all required training and assessments.

Responsibilities

• Drive the financial performance and sales of the designated store area.
• Monitor merchandise presentation, inventory flow, and operational processes.
• Provide supervision and development opportunities for hourly associates.

Skills

Team Leadership

Customer Service

Financial Management

Process Improvement

Data-Driven Decision Making

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, for example, store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Key Responsibilities

1. Drive the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses.
2. Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develop and implement action plans to mitigate shrinkage and achieve sales and profit goals.
3. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Set clear expectations, recognize associates, and promote a culture of belonging and inclusion.
4. Coordinate and oversee job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability.
5. Ensure compliance with company policies and standards of ethics and integrity, support the company's mission, and promote a culture of respect and belonging.
6. Build high-performing teams, embrace diversity, create a supportive workplace, and attract and retain top talent.
7. Act with integrity, maintain high standards of ethics, and support Walmart's culture and values.
8. Deliver results by prioritizing customer needs, making data-driven decisions, and considering the impact on all stakeholders.
9. Drive continuous improvement by adopting new technologies, encouraging learning, and supporting change initiatives.

Qualifications

Minimum Qualifications: 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership through the same programs. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Location

8912 Veterans Memorial Blvd, Metairie, LA 70003-5200, United States of America