(USA) Coach/Ops Mgr Trainee

Walmart; Lubbock (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic leader to drive store performance and enhance customer service. This role involves developing high-performing teams, managing financial outcomes, and implementing business solutions to meet customer needs. You will be responsible for fostering a culture of belonging and integrity while ensuring compliance with company policies. Join a forward-thinking organization that values diversity and continuous learning, and enjoy competitive pay along with a comprehensive benefits package designed to support your well-being and career growth.

Benefits

Health insurance

401(k) plan

Paid time off

Company discounts

Performance-based bonuses

Short-term and long-term disability

Military Leave Pay

Adoption and surrogacy reimbursement

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Must complete job-required trainings and assessments.

Responsibilities

• Lead and develop teams through effective training and communication.
• Drive financial performance and manage store operations effectively.

Skills

Customer Service

Team Leadership

Financial Management

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and ensuring diversity and inclusion awareness.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

The hourly wage range for this position is $31.25-$38.46* Plus Differential to meet legislative requirements, where applicable. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1. 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
2. For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
3. Associates will be required to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

1. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
2. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
3. General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location...

1911 Marsha Sharp Fwy, Lubbock, TX 79415-4036, United States of America