(USA) Coach/Ops Mgr Trainee

Walmart; Kentucky; On-site; USD 50,000 - 75,000; Full time

Job summary

Walmart recherche un leader pour superviser et développer des équipes dans le secteur de la vente au détail. Ce poste exige une formation minimale de 2 ans ou une expérience équivalente et inclut des responsabilités variées telles que la gestion des performances financières, la supervision d'équipes et l'amélioration continue du service client. Les candidats doivent avoir un sens aigu du service client et des compétences en communication et en leadership.

Benefits

Performance bonuses

Health benefits (medical, vision, dental)

401(k) plan

Paid time off (including sick leave, parental leave)

Company discounts

Education assistance (Live Better U program)

Qualifications

• Minimum 2 ans de formation ou expérience équivalente.
• Expérience de supervision d'équipes souhaitée, 5+ rapports directs préférés.

Responsibilities

• Diriger et développer des équipes à travers l'enseignement et la formation.
• Gérer la performance financière via l'analyse des états financiers.
• Assurer un service client exceptionnel et résoudre les problèmes.

Skills

Leadership

Communication

Collaboration

Customer Service

Financial Analysis

Education

2 years of college or equivalent

Bachelor of Science in Business Management

Job description

Position Summary

This role involves leading and developing teams through teaching, training, and active listening; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating across all levels regarding store operations, technology, business initiatives, merchandising, and company direction; leading change efforts; setting clear expectations; and implementing business solutions. The position also models exceptional customer service standards, manages customer service initiatives, resolves customer issues, and leads process improvements to enhance customer experience. Additionally, the role focuses on driving financial performance by reviewing P&L statements, managing budgets, and ensuring sales and profit goals are met. It includes supervising and developing associates, building a team-based environment, establishing performance expectations, and conducting evaluations. The position requires developing relationships with stakeholders, supporting business plans, setting goals, and fostering a culture of accountability and continuous learning. Ensuring compliance with company policies, supporting the company mission and values, and promoting an inclusive workplace culture are also key responsibilities.

Leadership Expectations

• Respect for the Individual: Builds diverse, high-performing teams; promotes a culture of belonging; creates equitable opportunities.
• Act with Integrity: Upholds high standards of ethics and compliance; models Walmart values; supports positive community impact.
• Service to the Customer/Member: Delivers results with a customer-first approach; makes data-driven decisions; balances priorities.
• Strive for Excellence: Encourages learning; takes calculated risks; supports change and continuous improvement.

Benefits

Walmart offers competitive pay, performance bonuses, health benefits (medical, vision, dental), 401(k), stock purchase, life insurance, paid time off (including sick leave, parental leave, and more), disability coverage, company discounts, military leave pay, and other benefits. PTO and PPTO are provided based on job classification and tenure, meeting legal requirements where applicable.

For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is Walmart’s education benefit program covering high school to bachelor’s degrees, with tuition, books, and fees paid by Walmart. Eligibility varies by employment status and job classification. Benefits are subject to change.

Minimum Qualifications

2 years of college; OR 1 year retail and 1 year supervisory experience; OR 2 years general work and 1 year supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must complete all job-related trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership via Live Better U and Bellevue University, or a Certificate in People and Business Leadership. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

7625 Doering Dr, Florence, KY 41042-4211, United States of America