USA COACH/OPS MGR TRAINEE

Walmart; Iowa (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company seeks a dedicated supervisor to lead teams, enhance customer service, and drive operational excellence. This role involves coaching associates, managing financial performance, and ensuring compliance with company policies. You will support staffing, develop talent, and cultivate a positive workplace culture, whilst delivering high-quality customer experiences and achieving sales goals.

Benefits

Competitive pay

Performance bonuses

Health insurance

Paid time off

Tuition coverage under Live Better U

Qualifications

• Requires at least 2 years of college or equivalent experience and supervisory experience.
• Experience managing budgets and leading teams required.
• Background check for firearm facilities is necessary.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Drives financial performance and sales through effective management.
• Ensures compliance with company policies and standards.

Skills

Customer Service

Team Leadership

Budget Management

Problem Solving

Continuous Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy.

Builds high-performing teams by embracing differences, creating a workplace of belonging, and fostering a culture where associates feel supported and connected. Works collaboratively, builds strong relationships, and communicates effectively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart’s values, and fostering a positive culture. Supports and promotes community involvement, sustainability, and waste reduction efforts.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages learning, takes calculated risks, and supports others through change. Drives continuous improvement by adopting new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. Benefits vary based on employment status and location.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is an education benefit program covering tuition, books, and fees for associates pursuing various levels of education, with eligibility requirements.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.