(USA) Coach/Ops Mgr Trainee

Walmart; Fort Wayne (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide and develop teams in a fast-paced retail environment. This role involves driving financial performance, enhancing customer experiences, and ensuring compliance with company standards. As a champion of diversity and inclusion, you will foster a culture of belonging while overseeing operational excellence. With competitive pay, performance bonuses, and comprehensive benefits, this position offers an exciting opportunity to make a meaningful impact on associates and customers alike. Join a company committed to innovation and continuous improvement, where your leadership can truly shine.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Disability Benefits

Employee Discounts

Military Leave

Tuition Coverage

Books and Fees Coverage

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Completion of required training and assessments.

Responsibilities

• Leads and develops teams by training and actively listening to associates.
• Drives financial performance and manages budgets to align with sales.
• Ensures compliance with company policies and fosters a culture of trust.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication Skills

Training and Development

Education

Bachelor of Science in Business Management

Retail Experience

Supervisory Experience

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses to ensure they are aligned with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth. Builds relationships with key stakeholders, supports plans and initiatives to meet customer and business needs, and promotes continuous learning and improvement.

Ensures compliance with company policies, procedures, and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Fosters a workplace of belonging by creating opportunities for all associates to thrive and perform, embracing differences, and building a culture of trust and respect.

Acts with integrity by maintaining high standards of ethics, supporting Walmart’s values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact on associates, customers, members, and the community through initiatives like creating a sense of belonging, eliminating waste, and local giving.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short and long-term goals. Demonstrates curiosity, resilience, and a desire to learn, supporting others through change and encouraging innovation and continuous improvement.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave, and more. Associates are also eligible for the Live Better U education program, which covers tuition, books, and fees for degrees and certificates, subject to eligibility requirements.

Minimum Qualifications...

2 years of college OR 1 year of retail experience and 1 year of supervisory experience OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

201 Pony Express Lane, Ogallala, NE 69153-0000, United States of America