(USA) Coach/Ops Mgr Trainee

Walmart; Commerce Charter Township (MI); On-site; Full time

Job summary

A leading company in retail seeks a store manager who excels in team leadership, customer service, and financial performance. The role focuses on developing associates, managing store operations, and ensuring compliance with corporate policies while fostering a diverse and inclusive workplace. Competitive pay and benefits provided.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits package

Paid time off

Qualifications

• Two years of college or retail experience with supervisory duties.
• Completion of required trainings such as Academy and Open Door trainings is necessary.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads and develops teams, ensuring high customer service standards.
• Drives financial performance by managing budgets and expenses.
• Coordinates with stakeholders to meet customer and business needs.

Skills

Leadership

Customer Service

Financial Analysis

Communication

Team Building

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses to ensure they are aligned with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides associate recognition, and promotes a culture of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by building relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Identifies and communicates goals, builds accountability, measures progress, and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Respects the individual by building high-performing teams, embracing diversity, creating a workplace of belonging, and supporting associates to thrive and perform. Works collaboratively, builds trusting relationships, and communicates effectively to motivate and influence others. Attracts, retains, empowers, and develops talent while recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart’s goal of becoming a regenerative company by making a positive impact through initiatives like waste elimination and local giving.

Serves customers and members by delivering results with a customer-first approach, using data insights for decision-making, and balancing priorities to meet customer needs. Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement and technological adoption.

Walmart offers competitive pay, performance bonuses, and a comprehensive benefits package including health, financial, paid time off, and other benefits. The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation may include bonuses and location-based pay zones.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3301 Pontiac Trail Road, Commerce, MI 48390-2746, United States of America