(USA) Coach/Ops Mgr Trainee

Walmart; Chicago (IL); On-site; Full time

Job summary

Walmart is seeking a passionate Store Manager to lead a team in delivering exceptional customer service and driving financial performance. In this role, you will develop associates, manage store operations, and implement business solutions while fostering a culture of belonging. Competitive pay, performance bonuses, and comprehensive benefits are offered, along with educational benefits through Live Better U.

Benefits

Competitive pay

Performance bonuses

Comprehensive health coverage

401(k) plan

Paid time off

Disability coverage

Education benefits

Qualifications

• 2 years of retail experience and 1 year of supervisory experience required.
• Experience supervising 5 or more direct reports preferred.
• Completion of required trainings for firearm sales, if applicable.

Responsibilities

• Leads and develops teams through training and feedback.
• Models customer service standards and manages community outreach.
• Drives financial performance by managing budgets and P&L.

Skills

Leadership

Customer Service

Financial Management

Team Development

Adaptability

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently to ensure a culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies, procedures, and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on business practices.

Core Values and Leadership Expectations

• Respect the Individual: Builds high-performing teams, embraces diversity, creates a workplace of belonging, and supports associates' growth and performance.
• Act with Integrity: Upholds high standards of ethics and compliance, models Walmart values, and fosters a culture of accountability and transparency.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights and balancing priorities.
• Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement and technological adoption.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase plans, paid time off, disability coverage, and more. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering tuition, books, and fees for programs from high school to bachelor's degrees. Eligibility requirements apply, and benefits are subject to change. For details, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and possible regional pay adjustments based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm sales, successful completion of a firearms-specific CBC and training are required. All associates must complete required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2750 E Germann Rd, Chandler, AZ 85286-1403, United States of America