(USA) Coach/Ops Mgr Trainee

Walmart; Baton Rouge (LA); On-site; Full time

Job summary

A leading retail company seeks a dedicated team leader to drive operations and enhance customer service in Baton Rouge. You will lead and develop talent, manage financial performance, and ensure compliance with business objectives. This role requires leadership, customer-focused strategies, and a commitment to ethical practices, offering competitive pay and benefits including 401(k) and education reimbursements.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k)

Stock options

Paid time off

Educational benefits (Live Better U)

Qualifications

• Minimum 2 years of college or related experience.
• Retail experience and supervisory experience preferred.
• Experience supervising five or more direct reports.

Responsibilities

• Leads and develops teams, ensuring high customer service standards.
• Manages store financial performance and oversees operational processes.
• Collaborates with associates and develops improvement opportunities.

Skills

Customer Service

Team Leadership

Financial Analysis

Collaboration

Adaptability

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management (preferred)

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgeting, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity, supporting the company's mission and values. Implements related action plans and guides team members in applying these principles in business practices.

Respect the Individual:

Builds high-performing teams, embraces differences, and creates a workplace where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent while recognizing contributions.

Act with Integrity:

Maintains high standards of ethics and compliance, models company values, and fosters a culture of accountability and transparency. Supports Walmart’s goal of becoming a regenerative company by making positive impacts in the community.

Serve Our Customers and Members:

Delivers results with a customer-first approach, making data-driven decisions and balancing priorities. Considers the impact on customers, associates, shareholders, suppliers, and communities in planning and execution.

Strive for Excellence:

Displays curiosity, takes calculated risks, demonstrates resilience, and encourages learning from mistakes. Supports continuous improvement and adoption of new technologies and skills.

We offer competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock options, paid time off, and other benefits. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is Walmart’s education benefit program, covering tuition, books, and fees for various programs. Eligibility depends on employment status and other criteria. For details, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46, with additional compensation including bonuses and location-based pay zones.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training are required. Associates must complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

10550 Burbank Dr, Baton Rouge, LA 70810-6468, United States of America