(USA) Club Enablement Lead

Walmart; Durham (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A major retail corporation located in Durham, NC seeks to hire an Operations Leader to enhance club efficiency and member experience. The successful candidate will lead onboarding processes, promote continuous learning, and ensure compliance with operational protocols. Minimum qualifications include retail and customer service experience. The role offers competitive pay and various benefits, including health coverage and educational assistance.

Benefits

Health benefits including medical, vision and dental coverage

401(k) and stock purchase options

Company-paid life insurance

Paid time off including parental leave

Education benefits through Live Better U

Qualifications

• 6 months retail experience including operating front-end equipment.
• Must be 18 years of age or older.

Responsibilities

• Lead the rollout of new tools and technologies to improve efficiency.
• Coordinate onboarding efforts for new associates.
• Promote continuous learning and operational consistency.

Skills

Retail experience

Customer service

Team leadership

Education

Certificate of Completion in People and Business Leadership

Job description

Overview

Position Summary...

What you’ll do

• Operational implementation: Lead the rollout of new tools, technologies, and processes to improve club efficiency and member experience.
• Coordinate onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days.
• Facilitate orientation sessions aligned with Sam’s Club values and operational goals.
• Oversee completion of I-9 documentation and ensure compliance with onboarding protocols.
• Promote continuous learning and operational consistency through daily routines; maintain deep expertise in club roles, compliance protocols, and safety standards.
• Provide guidance on systems, safety practices, and operational procedures; support associates with coaching and mentorship to improve engagement and retention.
• Foster a collaborative, people-first environment and champion change initiatives; collaborate across departments to drive adoption and engagement.
• Act as a connector within the club, cultivating relationships and building trust across teams; support efforts to lower turnover and promote career growth.
• Ensure club operations align with Sam’s Club strategic goals and values; monitor and support compliance with safety standards and operational protocols.
• Promote consistency in execution across departments to enhance member and associate experiences.
• Lead and participate in teams by coordinating resources, identifying customer needs, and ensuring timely, high-quality work; model adaptability to change.
• Develop and implement processes to meet business needs through collaboration with managers, co-workers, customers, and partners; monitor progress and identify improvement opportunities.
• Demonstrate and support compliance with company policies, ethics, and integrity; apply Open Door Policy and assist management with addressing ethical issues.

Leadership expectations

• Respect the Individual: Embrace differences, foster belonging, create opportunities for all associates to thrive, and help attract talent.
• Respect the Individual: Work as a team; build trust, communicate with impact and positivity.
• Respect the Individual: Develop and mentor others; recognize contributions.
• Act with Integrity: Uphold high standards of ethics and compliance; model Walmart values and support regenerative actions.
• Act with Integrity: Be humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members: Deliver results with the customer first mindset.
• Serve our Customers and Members: Make informed decisions balancing short- and long-term priorities and consider impact on the team and stakeholders.
• Strive for Excellence: Show curiosity, take calculated risks, and demonstrate resilience.
• Strive for Excellence: Drive continuous improvements, embrace new technologies and skills, and support others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and tenure. Meets or exceeds paid sick leave laws where applicable.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company-paid education benefit program for associates; programs range from high school completion to bachelor’s degrees. Eligibility requirements apply.

Benefits information is subject to change and may be dependent on plan terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will meet or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances. Premiums may vary by schedule, facility, season, or work performed. Multiple premiums may apply if criteria are met.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• 6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Leading a front-end team; Supervising experience including hiring, evaluating, mentoring, developing, and managing workload of others

Primary Location

4005 Durham Chapel Hill Blvd, Durham, NC 27707-2516, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people.