(USA) Certified Optical Manager NL2 - Sam's

Walmart; Town of Texas (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Vision Center Manager to lead a team and drive sales in a dynamic retail environment. This role emphasizes the importance of customer service and community engagement, ensuring that associates are well-trained and motivated. You will oversee compliance with company policies while fostering a culture of integrity and excellence. With competitive pay and a range of benefits, this position offers an opportunity to make a significant impact in the community while advancing your career in a supportive environment. Join a team that values diversity and strives for continuous improvement.

Benefits

Health benefits (medical, vision, dental)

401(k) plan

Paid time off

Company discounts

Education benefits (Live Better U program)

Qualifications

• Completion of high school diploma or equivalent required.
• Retail and supervisory experience preferred.

Responsibilities

• Drive sales and ensure effective merchandise presentation.
• Supervise and develop Associates in the Vision Center.
• Ensure compliance with company policies and safety regulations.

Skills

Customer Service

Supervisory Skills

Optical Knowledge

Sales Techniques

Community Engagement

Education

High School Diploma

2+ Years of College

Retail Experience

Job description

Position Summary...

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, and in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure Customer/Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.

Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing the Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.

Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.

Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.

Upholds the Company’s Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

The hourly wage range for this position is $25.00-$35.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Minimum Qualifications...

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.

High school diploma or equivalent.

Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications...

Supervising Associates

Primary Location...

1200 E Spring Creek Pkwy, Plano, TX 75074-3023, United States of America