(USA) Auto Care Coach/Ops Mgr Trainee

Walmart; Brownwood (TX); On-site; Full time

Job summary

Walmart is seeking a Team Leader for their Brownwood location, responsible for developing high-performing teams and driving store financial performance. The role involves managing customer service initiatives, ensuring compliance, and leading company change efforts while fostering an inclusive workplace. Competitive pay, performance bonuses, and comprehensive benefits like educational support through Live Better U are offered.

Benefits

Performance bonuses

Comprehensive health benefits

Paid time off

Educational benefits through Live Better U

Qualifications

• Minimum qualifications include 2 years of college or equivalent work.
• Preferred qualifications include supervisory experience with multiple direct reports.
• Relevant certifications are a plus.

Responsibilities

• Lead and develop teams effectively by teaching and training associates.
• Manage financial performance and sales through evaluating PL statements.
• Ensure compliance with company policies and support the company's mission.

Skills

Leadership

Customer Service

Communication

Education

2 years of college or equivalent work

Bachelor of Science in Business Management and Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties, setting clear expectations, providing recognition, and fostering a workplace culture of belonging. Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability. Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Builds high-performing teams by embracing diversity, creating an inclusive workplace, and attracting and retaining top talent. Acts with integrity by maintaining high standards of ethics and transparency, supporting Walmart's culture and sustainability goals. Serves customers by delivering results, making data-driven decisions, and considering long-term impacts. Strives for excellence by encouraging continuous improvement, technological adoption, and resilience. Offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off, along with educational benefits through Live Better U. The hourly wage range for this position is $31.25-$38.46, with additional compensation such as bonuses and location-based pay zones. Minimum qualifications include 2 years of college or equivalent work and supervisory experience. Preferred qualifications include a Bachelor of Science in Business Management and Leadership, supervisory experience with multiple direct reports, and relevant certifications. The primary location is 401 W Commerce St, Brownwood, TX 76801-1701, United States of America.