US-Technical Expert

Lex; Bethesda (MD); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Retirement benefits

Employee stock plan

Discounted products

Tuition reimbursement

Relocation assistance

Descripción de la vacante

Apple Retail seeks a Technical Expert to perform hardware repairs on iPhone and other Apple products, educate customers about repair options, and inspire excitement for Apple’s services. You will troubleshoot, diagnose, and resolve service concerns while upholding Apple’s values of inclusion and diversity.

As part of a fast-paced team, you’ll share knowledge, support multiple customers, and contribute to an outstanding in-store experience.

Formación

• Experience in retail or sales.
• Ability to safely perform hardware repairs with visual inspection and fine motor skills.
• Experience troubleshooting hardware and software issues in a customer service environment.

Responsabilidades

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Educate customers on repair options, Apple products, and services.
• Work with team leaders to identify recurring repair problems and share feedback with Apple.
• Provide excellent service by understanding customer needs and offering product recommendations.
• Support customer-facing activities on or off the sales floor and foster an inclusive team environment.

Conocimientos

Retail experience

Troubleshooting hardware

Customer service

Teamwork

Descripción del empleo

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Apple Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for Apple’s products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services.

A Technical Expert exemplifies a skilled technician and shares knowledge across the team.

Description

Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations and educating customers on relevant ways to buy.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Possess the visual inspection and fine motor skills to safely perform hardware repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.

Preferred Qualifications

• You can:
• Demonstrate technical expertise of Apple products and services, including repairing devices.
• Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
• Solve customer concerns through care, learning, and presenting technical problems and solutions clearly.
• Communicate effectively and tailor your communication style to different audiences.
• Support and educate the broader team by sharing knowledge, experiences, and insights.
• Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $25.91 and $34.51/hr, and most new hires start at $25.91. Your base pay will depend on your skills, qualifications, experience and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200688524-2226