US-Store Leader

Apple; Sarasota (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Apple Retail Store Leader in Sarasota, Florida is sought to build and lead a team that delivers exceptional customer interactions and aligns with Apple’s priorities. You will attract, recruit, train, and retain a diverse, high-performing team, and set scheduling and operational strategy to meet store goals.

You'll coach leaders, remove obstacles, analyze business information, and foster an inclusive environment that reflects Apple’s commitment to inclusion and diversity.

Qualifications

• 5+ years of leadership experience in retail, sales, or a related field.
• Able to work nights, weekends, and holidays as business needs require.
• Proficient in written and spoken English.

Responsibilities

• Lead and coach a team that identifies customers’ needs, provide exceptional interactions, and deliver on Apple’s priorities.
• Coach and develop leaders to create high-performing teams that deliver exceptional results.
• Attract, recruit, train, develop, and retain a diverse, high-performing team.
• Participate in Floor Leadership and remove operational obstacles to improve the customer experience and team performance.
• Develop the store’s operational strategy to drive Apple's priorities and achieve store goals.
• Determine store scheduling strategy in alignment with program guidelines and business needs.
• Analyze and use business information to support and execute the Apple Retail vision.
• Regularly assess team and customer sentiment and address opportunities, celebrating successes.
• Maintain and uphold Apple’s policies and protect assets and information.
• Contribute to an inclusive environment by respecting differences and learning.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership and build diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Leadership

Retail experience

Communication

English proficiency

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers.

The Store Leader models Apple’s values. You demonstrate deep care for your teams and customers by being present and available.

Description

Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.

Coach and develop leaders to create high-performing teams that deliver exceptional results.

Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.

Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.

Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.

Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.

Analyze and use the business information required to support and execute the Apple Retail vision.

Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.

Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.

Perform other tasks as needed.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.

Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

Preferred Qualifications

• You can:
• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
• Manage multiple strategic priorities through effective organization, planning, and prioritization.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200681465-3903