US-Store Leader

Socket.dev; Cupertino (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Apple Retail in Cupertino, CA seeks a Store Leader to build and lead a team that delivers exceptional customer experiences and drives business priorities. You will coach leaders, recruit and develop diverse talent, and optimize store operations to meet performance goals.

You will schedule shifts in line with program guidelines and balance business needs with team well-being, while protecting assets and upholding Apple’s values of inclusion and diversity.

Qualifications

• Available to work nights, weekends, and holidays in-store, as schedules require.
• Proficient in written and spoken English (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or related field.

Responsibilities

• Lead and coach a team to identify customers’ needs and deliver exceptional interactions.
• Develop leaders to create high-performing teams that achieve business priorities.
• Attract, recruit, train, develop, and retain a diverse, high-performing team.
• Develop the store’s operational strategy to drive Apple’s business priorities and achieve store goals.
• Determine scheduling strategy aligned with program guidelines and team needs.
• Analyze business information to support Apple Retail vision and improve customer experience.

Skills

Retail leadership

Store management

Customer service

Communication

Team coaching

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment.

You foster an environment where the team delivers excellence in their performance, is energized by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers.

The Store Leader models Apple’s values. You demonstrate deep care for your teams and customers by being present and available.

Description

Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities. Coach and develop leaders to create high-performing teams that deliver exceptional results. Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team. Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance. Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals. Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance. Analyze and use the business information required to support and execute the Apple Retail vision. Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes. Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
• Manage multiple strategic priorities through effective organization, planning, and prioritization.