US Retail Markets Claims Specialist Development Program-(January, June 2027)

Liberty Mutual Insurance; Indianapolis (IN); On-site; USD 52,000 - 85,000; Full time

Job summary

Liberty Mutual Insurance is seeking a claims professional to manage, investigate, and resolve claims for policyholders. You will evaluate coverage, liability, and damages, and settle claims within authorized authority while maintaining reserve adequacy.

The role emphasizes strong communication, negotiation, and analytical skills, with licensing as required. A Bachelor’s degree is required, and opportunities for growth and learning are highlighted within our comprehensive benefit programs.

Qualifications

• Strong written and oral communication skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law.
• Bachelor's degree is required.
• Ability to obtain proper licensing as required.

Responsibilities

• Manages, investigates, and resolves claims.
• Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants to gather information and advise on proper course of action.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims and information in files.
• Negotiates settlements with attorneys, claimants, and co-defendants; arranges for expert inspections as needed.
• Updates files and provides comprehensive reports as required.

Skills

Strong communications

Interpersonal skills

Analytical skills

Negotiation skills

Customer service

Education

Bachelor's degree

Job description

Advance your career at Liberty Mutual - A Fortune 100 Company!

Manages, investigates and resolves claims assigned and assists in providing service to policyholders.

Responsibilities

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Makes effective use of loss management techniques. Negotiates settlements with attorneys, claimants, and/or co-defendants. Arranges for expert inspections involving third party or potential fraud actions as needed.
• Updates files and provides comprehensive reports as required

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law.
• Bachelor's degree is required.
• Ability to obtain proper licensing as required.

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco