Us Retail Markets Claims Apprenticeship Program-January 2027

Liberty Mutual Insurance; Chandler (AZ); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Tuition reimbursement

Licensing support

Career development

Job summary

Liberty Mutual Insurance in Chandler, AZ is offering a hands-on Claims Apprenticeship designed to prepare you for a career in casualty claims over 6–12 months, with milestone-based progression in a flexible, hybrid schedule. The program combines classroom training, on-the-job assignments, mentoring, and real claim work, with pathways to a ClaimsResolutionSpecialist role and licensing support.

Eligible candidates have a high school diploma or GED and 0–2 years of experience, plus strong

Qualifications

• High school diploma or GED required; no bachelor's degree needed.
• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus.
• Strong written and verbal communication with empathy and professionalism.
• Comfortable using standard office software and claims management systems.

Responsibilities

• Manage, investigate, and resolve assigned claims within authority levels (auto accidents).
• Gather information from policyholders, claimants, witnesses, and third parties to evaluate coverage and damages.
• Review medical records and police reports to assess severity and reserve needs.
• Negotiate settlements with claimants and attorneys; arrange inspections and coordinate resources.
• Identify suspicious claims and refer to Special Investigations Unit; identify third party subrogation opportunities.
• Maintain accurate claim files and status reports in claims systems.
• Respond to inquiries to pursue resolution of the claim.

Skills

Communication skills

Written and verbal communication

Customer service

Analytical skills

Education

High school diploma or GED

Job description

Description

Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months,you’llcomplete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a ClaimsResolutionSpecialist role or other claims opportunities.

Program highlights

• Duration: 6–12 months (flexible, hybrid,based on milestone completion)
• Schedule: Part-time or full-time options; progress is milestone-based so participants can advance as theydemonstratecompetency
• Training: Comprehensive classroom and practical training,jobshadowingandone-on-one mentoring
• Compensation:Competitive paid apprenticeship and eligibility forcompany benefits as applicable
• Career path: Clear progression to Claims Specialist roles and support for licensing and development

What you’ll do (Key responsibilities)

• Manage, investigate, and resolve assigned claims within established authority levels.Including but not limited to Auto Accidents
• Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages
• Review medical records, police reports, and other documentation to assess claim severity and determineappropriate reserves
• Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
• Identifysuspicious claims and refer to Special Investigations Unit (SIU);identifythird partysubrogation opportunities
• Maintainaccurateandtimelyclaim files, status reports, and documentation in claims systems
• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.

Training & support

• LicensingTraining(state adjuster licensing requirementassistancewhere applicable)
• Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving,evaluation,negotiation) and soft skills (communication, empathy, customer service)
• One-on-onementoring from experienced claims professionals and regular milestone assessmentswith trainer and coach support
• Hands-on scenario-based exercisesinand exposure to leadership and cross-functional teams
• Continuous learning journeyprovidedfor enhancingCasualtyskills

What we offer

• Paid apprenticeship with competitive compensation
• Mentorship, career development, and individualized mobility plans
• Support for licensing and tuition reimbursement for approved educational needs
• Access to health and wellness benefits (as applicable),andpaid leave
• Opportunity to convert to a full-time ClaimsResolutionSpecialist or other roles upon successful completion

How the milestone-based progression works

• You’lladvance by completing a sequence of competency milestones (knowledge assessments,demonstratedtask performance, quality reviews) rather than strict calendar time
• Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints
• The program is flexible: apprentices whodemonstratecompetency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones

Qualifications

• High school diploma or GED required (no bachelor’s degree required)
• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
• Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
• Solid analytical, investigative, negotiation, and time-management skills
• Detail-oriented and able to thrive in a fast-paced, customer-focused environment
• Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes.
• Permanent authorization to work in the United States and ability to obtain required state licensing where applicable
• Comfortable using standard office software and learning claims management systems

About Us

Pay Philosophy: The typical starting salary range for this role isdeterminedbya number offactors including skills, experience, education,certificationsand location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market andprovidesan opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factorsset forth inthe compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutualisan equal opportunity employer. We will not tolerate discriminationon the basis ofrace, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal,stateor local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Equal opportunity statement:We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonableaccommodations areavailable upon request during the selection process.