US Production Manager, Made-to-Order

Quince; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

A direct-to-consumer retail company located in San Francisco, California, is seeking a proactive Production Manager for its Made-to-Order (MTO) furniture operations. This key role focuses on vendor management, operational relationships, and establishing scalable production tracking systems. Ideal candidates have extensive sourcing experience, a strong vendor network, and excellent communication skills. Join a mission-driven team committed to reshaping retail with a focus on sustainability and exceptional customer service.

Qualifications

• 10 years of sourcing or procurement experience.
• Experience with major US-based online retailers.
• Highly organized and detail-oriented.

Responsibilities

• Manage MTO production across US furniture vendors.
• Establish and manage vendor SLAs.
• Build tracking tools for order progress.

Skills

Sourcing or procurement experience

Understanding of suppliers' production processes

Strong US furniture vendor network

Analytical skills

Problem solving

Excellent communication skills

Education

Bachelor’s Degree

Tools

Google Sheets

Airtable

Job description

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

We are a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world‑class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high‑performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world‑class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

US Production Manager, Made‑to‑Order

We’re looking for a Production Manager to join our growing team. In this role, we’re hiring a proactive, detail‑obsessed Production Manager to oversee Quince’s Made‑to‑Order (MTO) production operations across the United States, with a primary focus on our growing made‑to‑order furniture category. This role is pivotal in managing vendor performance, building strong operational relationships, and designing scalable production tracking processes to support high‑quality customer experiences.

The ideal candidate is both strategic and hands‑on—capable of enforcing SLAs and operational discipline, while nurturing collaborative vendor relationships. You’ll bring visibility and accountability to a fast‑scaling supply chain and act as the primary point of contact for 10‑20 emerging vendor partners across the US.

Success in this position means:

• Holding vendors accountable to timelines, service levels, and quality.
• Eliminating bottlenecks and proactively resolving order issues.
• Designing new production tracking systems that scale with business growth.

Responsibilities

• Lead day‑to‑day management of MTO production across US-based furniture vendors.
• Establish and manage vendor SLAs (lead times, quality metrics, communication cadences).
• Build tracking tools (Google Sheets, internal tools, Airtable, etc.) to monitor order progress.
• Escalate and resolve issues when production is delayed.
• Ensure on‑time delivery of MTO order >98%.

Qualifications

• 10 years of sourcing or procurement, deep understanding of suppliers’ end‑to‑end production processes.
• Operating with major US-based online retailers (M2C).
• Strong US furniture vendor network.
• GM mindset with a supply‑chain background and manufacturing (lean/JIT) experience.
• Highly organized, detail‑oriented and analytical with focus on execution, problem solving, and improving processes.
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Bachelor’s Degree, preferred.

All posted ranges are reflective of base salary and may vary depending on experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $120,000 USD – $170,000 USD

WHY QUINCE?

Joining Quince means being part of a mission‑driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds
At Quince, we’re dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meet or Zoom—never via messaging apps or other calling services. Offers are merit‑based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.