US-Patient Access Assoc II

R1 RCM, Inc.; Milwaukee (WI); Remote; USD 23,000 - 32,000; Full time

Job summary

R1 RCM Inc. in Milwaukee, WI is hiring for a full-time Patient Services Associate who handles inbound calls, updates medical records, and coordinates with insurers to obtain benefits and pre-certifications.

You will deliver excellent service, document information accurately, and support new hires as part of the local Entri team. The role requires a High School diploma or equivalent and at least two years of related experience.

Qualifications

• High School diploma or equivalent; related experience considered.
• Minimum 2 years of frontline customer service or healthcare support experience.
• Excellent communication and data entry skills.
• Ability to sit, stand, and use a computer for extended periods.

Responsibilities

• Interact with client hospital patients via telephone using scripts to ensure the patient’s medical record is current.
• Enter information accurately and electronically.
• Contact insurance companies via website, fax, or phone to obtain benefits and pre-certifications/authorizations.
• Provide excellent customer service while resolving patient issues and recommending appropriate solutions.
• Mentor new hires and lead the R1 Entri team in assigned responsibilities.

Education

High School or equivalent

Job description

Milwaukee, WI

Full time

R260000007103

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Essential Responsibilities

• Interacts with client hospital patients via telephone using appropriate scripting to ensure the patient’s medical record is current.
• Accurate entry of information electronically.
• Initiates contact with insurance companies via website, fax, or telephone using appropriate scripting to ensure the required level of benefit and pre-certification/authorization requirements are obtained.
• Provides excellent customer service to all patients while working through patient-raised issues and recommends appropriate solutions.
• Mentorship of new hires.
• Leads the local R1 Entri team in completing assigned responsibilities for the work area.
• Remain sitting, standing, or walking for periods of time to perform work on a computer, telephone, or other equipment.
• Provide Excellent customer service skills.
• Exhibiting good oral and written communication.
• Ability to accurately input information electronically.

Education LevelHigh School - Equivalent experience will be considered

Experience LevelMinimum of 2 years of experience

Licenses and CertificationsNot Specified

SkillsNot Specified

Physical Demands

• Sitting
• Standing
• Extended Computer Usage
• Walking

Work Environment

• Well-lit
• Remote
• Noise Level -Quite
• Climate Controlled

For this US-based position, the base pay range is $16.61 - $22.95 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .