US Medical Biller Customer Support Executive | Night Shift

Myezcare; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Medical Biller Customer Support Executive for a fully remote position. The successful candidate will engage with clients on billing inquiries, resolve claims issues, and ensure timely reimbursements. This role demands a blend of medical billing expertise and excellent customer service skills, focused on providing comprehensive support in a fast-paced environment.

Qualifications

• 2+ years of experience in medical billing or healthcare customer support.
• Strong knowledge of Medicare, Medicaid, and private payers.
• Ability to handle high call volumes.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats related to medical billing.
• Submit clean claims and follow up on denials and underpayments.
• Maintain accurate documentation of customer interactions.

Skills

Communication

Problem-Solving

Organizational Skills

Education

High school diploma or equivalent

Associate degree in healthcare or related field

Tools

Billing software (e.g., Kareo, AdvancedMD)

Job description

• Position - Medical Biller Customer Support Executive
• Shift Timings - Mon to Fri 9pm to 6am IST & Sat - 9pm to 2am IST
• Work Mode - Fully Remote

Job Summary:

We are seeking a detail-oriented and customer-focused Medical Biller Customer Support Executive to join our healthcare billing team. The ideal candidate will be responsible for assisting clients with billing inquiries, resolving claim issues, and ensuring accurate and timely reimbursement for services rendered. This role combines medical billing expertise with exceptional customer service skills.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats related to medical billing and insurance claims.
• Assist healthcare providers, patients, and insurance companies with billing inquiries and payment discrepancies.
• Review, analyze, and follow up on unpaid claims using appropriate billing systems and tools.
• Submit clean claims to insurance companies and follow up on denials, rejections, and underpayments.
• Educate patients and clients on their billing statements and insurance benefits.
• Maintain accurate documentation of all customer interactions and claim statuses.
• Collaborate with internal teams (e.g., billing, coding, AR) to resolve complex issues.
• Adhere to HIPAA and other healthcare data security regulations.
• Stay updated on payer-specific guidelines and billing procedures.
  

Required Skills & Qualifications:

• 2+ years of experience in medical billing or healthcare customer support.
• Strong knowledge of insurance guidelines including Medicare, Medicaid, and private payers.
• Proficiency in billing software (e.g., Kareo, AdvancedMD, myEZcare, etc.).
• Excellent communication, problem-solving, and organizational skills.
• Ability to handle high call volumes and work in a fast-paced environment.
• Familiarity with CPT, ICD-10, and HCPCS coding preferred.
• High school diploma or equivalent (associate degree in healthcare or related field is a plus).
  

Preferred Qualifications:

• Certification in Medical Billing and Coding (e.g., CPC, CPB).
• Experience with EHR systems.
• Prior work in a call center or support desk environment.